AnsweredAssumed Answered

HP Pavilion 15-cw0986na display drivers issue

Question asked by andrei93 on Jun 8, 2019
Latest reply on Jun 8, 2019 by elstaci

Hello guys.
I've recently purchased an HP Pavilion 15 and I wanted to update the display drivers to the latest 19.5.2 but I keep running into problems if I do so. I keep getting bluescreen crashes, FreeSync doesn't work and windows update keeps trying to install other display drivers which will simply make my display drivers crash as soon as the laptop boots up. The only ones that seem to work are the ones from HP's website, version 23.20.826.8448 Rev. D, but these are old and outdated (from Nov 27, 2018) and I was wondering if I am doing something wrong during the installation process of the new ones. The laptop has a Ryzen 5 2500U with Vega 8 graphics.

Could somebody help me with this issue? Thank you in advance.

Outcomes