AnsweredAssumed Answered

(DRIVERS) AMD A8-7410 APU with AMD Radeon R5 Graphics help

Question asked by hypernovavy on Jun 8, 2019
Latest reply on Jun 9, 2019 by hypernovavy

Hi team,

 

I have a HP laptop with AMD A8-7410 APU with AMD Radeon R5 Graphics. Basically when I go to auto detect and install the latest drivers. It installs and then my mouse will lag every few seconds and my computer is really slow. I then have to uninstall it to stop the mouse lag.

 

When I try and find the specific driver to download the file on its own, it won't let me and everything is just super slow.

 

When I bought this laptop it came with some drivers pre-installed, I could play BO2, Skyrim and LoL at 40fps with no trouble but yesterday I had to reset it from factory because it suddenly showed up a bluescreen making it impossible to start my pc and now it has no GPU drivers because every single one I tried to install (even older versions) don't work.

 

Now I can't open neither BO2 nor Skyrim and LoL client goes super slow, I can't even play a movie because it crashes.

 

Please help, I have like a month trying to fix this issue. What do I need to do?
PC Details: 

https://support.hp.com/ve-es/document/c04738888

Attached:
-Basic Information screenshot
-Device Manager screenshot

-GPU-Z screenshots (4)

-CPU-Z screenshots (2)


If you need everything else please let me know, I'm so worried, please help!!!

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