AnsweredAssumed Answered

MSI vega 56 OC freeze, BSOD, blackscreen - fan 100%

Question asked by yeungcsm on Jun 5, 2019
Latest reply on Jun 5, 2019 by yeungcsm

I purchased the card back in March, i have been having endless crashes

during the time i have also upgraded RAM, SSD and PSU


RAM: Corsair - Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 Memory 
Storage: ADATA - XPG SX8200 Pro 512 GB M.2-2280 Solid State Drive 


I have tried the swapping RAM on another known working well PC, swapped RAM, mine was crashing, freeze, the other been running fine for 2 months
My original coolermaster PSU 600W 80+ was swapped to Power Supply: Corsair - RMx 750 W 80+ Gold Certified Fully Modular ATX Power Supply, as minimum requirement was 650W.


Games i play, PUBG and ark survival, it freeze like it took a screenshot, the only thing i could do is turn off by pressing the power button, or the screen will go black, and GPU fan at 100% straight after.
AMD driver i have tried all this year driver, plus 18.5.1, all with same result. I had BSOD like thread stuck in device. I ran DDU between all driver installation


The card was sent back last month, RMA was accepted and "repaired". Card returned, first day playing rainbow six, freeze after few hours using it, checking reliability monitor, no error message apart from windows was shut down unexpectedly or something. Next day, was playing ark survival, screen went black, fan immediately goes to 100%, checking event log, nothing was around the crash time, but was given a livekernel event, info below:


Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff988d5ec9f460
Parameter 2: fffff80134680714
Parameter 3: 0
Parameter 4: 4
OS version: 10_0_17763
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17763.
Locale ID: 2057


Extra information about the problem


Yesterday I was playing ark survival, freeze, had to power off and on again, after return, message show radeon back to default setting, card was previously undervolt, however first 2 crashes, card was on default profile. PC was not OC apart from XMP profile was set to ddr4-3000, I have also tried set to default memory profile, crashes still happen.


Things have tried already:
running 2 separate PCIE cable - crashes
undervolt - crashes
default setting on GPU - crashes
update driver under device manager - Crashes
swapping RAM - crashes