AnsweredAssumed Answered

Cannot open Ryzen Master

Question asked by arronlee1994 on Jun 1, 2019
Latest reply on Jul 3, 2019 by nicks504

Just got a new prebuilt DELL Inspiron 5676 with Ryzen 7 2700X.


Everything was running fine, until I installed Ryzen Master. 


Whenever I open Ryzen Master, a new blank window pops up (not responding), as if the system is trying to open Ryzen Master, but it freezes for about 15 seconds (just the Ryzen Master window, not the system), and the window shuts off afterward. No matter how many times I tried, Ryzen Master just won't open. (I have the latest windows updates/drivers/BIOS etc).


One weird thing I noticed: whenever I tried to open Ryzen Master, one of the cores (or the 1st core)  hit 100% utilization for that 15 seconds. 


What is going on here? Am I having a defective CPU?


Any help is greatly appreciated, thanks!