AnsweredAssumed Answered

Problem with dual graphics AMD Radeon in HP Pavilion 15

Question asked by i-guillermo on May 30, 2019
Latest reply on Apr 24, 2020 by medrostal

Computer Type: laptop HP Pavillion 15-n001la

GPU: dual AMD Radeon HD 8400 / R3 Series + 8600M Series

CPU: AMD A6-5200 APU with Radeon HD Graphics 2.00 GHz

RAM: 8 Gb

Operating System & Version: Windows 10 17134.765

GPU Drivers: Adrenalin 19.4.1 software


When the Windows 10 Fall Creators Update was released. I installed it, but the mouse cursor started lagging. I looked for solutions on the web, on the support communities of Microsoft and HP, like doing /sfc or verifying file integrity, but they didn't work. To this date I am having this problem with cursor, youtube and downloaded videos lagging.


I have a notebook HP Pavillion 15 with two AMD Radeon graphics cards: HD 8400 / R3 Series, HD 8600M Series. If I disable one of the them, lag disappears. However, I need both.


So I used the AMD clean up utility from safe mode to remove all the drivers, I looked for the autodetect installer from the website but it downloaded the Adrenalin Software 19.4.1. I installed it and the drivers were succesfully but even now, my laptop lags and stutters to unbearable levels, unless I disable on of the two graphics cards.

However by disabling one or the other controller, I can't run video games and use an HDMI for viewing movies/series in the TV.

Anyone has any ideas?

Thanks for any assistance!