Black screen before update 1903

Discussion created by clgarces on May 25, 2019
Latest reply on May 28, 2019 by taybenberg

First of all this text was translated by google translator


Through windows update my laptop was updated to windows 10 v1903 and at the moment of starting and going to the desktop, the screen is completely black and only the mouse pointer is visible.

I reinstalled drivers (19.4.1 and 19.5.2), OS, and the problem still persists, I am currently with the generic windows driver and I have windows update disabled since because when I try to update the video driver, the screen goes black.

What can I do to solve the problem ? my laptop (HP 14-an015la) has an A8-7410 processor with Radeon R5 graphics.


Thanks for support



EDIT: This post was written on May 25, on May 26 the problem was solved by downloading the video driver from the device manager.