First of all this text was translated by google translator
Through windows update my laptop was updated to windows 10 v1903 and at the moment of starting and going to the desktop, the screen is completely black and only the mouse pointer is visible.
I reinstalled drivers (19.4.1 and 19.5.2), OS, and the problem still persists, I am currently with the generic windows driver and I have windows update disabled since because when I try to update the video driver, the screen goes black.
What can I do to solve the problem ? my laptop (HP 14-an015la) has an A8-7410 processor with Radeon R5 graphics.
Thanks for support
EDIT: This post was written on May 25, on May 26 the problem was solved by downloading the video driver from the device manager.