In October last year I RMA'd a defective Ryzen 2600x processor. To this day I have not gotten a new one sent out yet. The last email I got from AMD was that they received my CPU and it passed inspection and to await an email with tracking information of the new CPU being sent. I never got that email and its now May of the next year, almost 7 months later.
I did not know where else to go with this, I have the RMA number and product information but I do not know who to contact about this.
Not only did I have to pay money to replace the faulty CPU but had to pay additional money to send it back for nothing in exchange.