AnsweredAssumed Answered

AMD FX-9830P RADEON R7 driver not working after update, can't roll back

Question asked by camedmond on May 13, 2019
Latest reply on May 14, 2019 by camedmond

Hi there,

Apologies as this seems to be a regular kind of post, but after searching through troubleshooting guides here and over at Dell I'm at a bit of a loss.


After installing updates, my AMD drivers have stopped functioning. I've tried using the AMD clean-up tool to remove all software and reinstall, but whether I go through and manually select the driver, or I use the auto-detect tool, I'm encountering the same problem where the drivers install, but stop working immediately. Disabling and renabling them does not work.


I'm guessing the answer lies in installing a specific previous version of the drivers, but I can't find any info on what those versions should be.


This is what I'm running:


Describe your system:

  • Processor
    • AMD FX-9830P RADEON R7
  • Laptop System
    • Dell Inspiron 5576
  • Operating System
    • Windows 10 64bit Home
  • Display Adapters
    • AMD Radeon R7 Graphics
    • Radeon RX 560 Graphics
  • Bios version
    • Dell Inc. 1.0.0
  • RAM
    • 16GB


I hope this is all the info I need.