AnsweredAssumed Answered

Driver Fails to Install Causing Windows to Start Up Incorrectly

Question asked by majormagyar on May 12, 2019
Latest reply on Jun 23, 2020 by duijckaerts
  • AMD Graphics Card
    • AMD Radeon R9 390X 8GB GDDR5
  • Desktop or Laptop System
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software 16.6 (Or none right now because I uninstalled my driver)
  • Motherboard + Bios Revision
    • Thimphu Bios Version A0.11
    • Intel Core i7-6700k @ 4.00GHz
  • Power Supply Unit  Make, Model & Wattage
    • Internal 600W Bronze Efficiency
  • RAM
    • 16GB DDR4


The problem that I am having is that my windows does not start up correctly. I wanted to update my driver from 16.6 to 19.4.3. However, when I went to update my driver, my computer restarted itself in the middle of the installation. Upon start up, it popped up this screen saying that windows had a problem starting up. I tried looking for some ways to resolve this issue. Majority of the solutions said to open windows in safe mode and uninstall the driver. I did as recommended and uninstalled my driver using DDU. Once my computer restarted after being cleaned, I went to install the newest driver. While the driver was installing, my computer once again restarted itself in the middle of installing the new driver. Again, when the computer starts back up, it brings me back to the same Automatic Repair blue screen. I honestly do not know what my problem here is. I have tried looking online for a solution, but I cannot find anyone with a problem similar to mine.