AnsweredAssumed Answered

monitor pixelates after windows upgrade and drivers do not fix issue

Question asked by alanh on May 11, 2019
Latest reply on May 19, 2019 by alanh

I updated the AMD Catalyst control center and drivers, uninstalled AMD Catalyst and drivers, reinstalled both, but my monitor will still pixelate at random times and sometimes text becomes unreadable. I have the AMD Radeon HD 5970 dual monitor card, with only one monitor hooked up. I have also tried switching to the unused connection on the card. Nothing is working.

 

I have also reverted back to an earlier restore point trying to see if I could work around any upgrade issues. Nothing is resolving this issue.

 

Alienware Area 51 - tower
Intel Core i7 930 QC - 2.8GHz, 8MB cache
8GB ram
Alienware High-Performance liquid Cooling:
--THERMAL, H2C, CENTRAL PROCESSOR UNIT, A51
--ASSEMBLY, HEATSINK, H2C, CENTRAL PROCESSOR UNIT, A51
--Lunar Shadow, Alienware Area 51 Chassis, 1.1KW PSU
----ASSEMBLY, CHASSIS, PWA INTEGRATED, STANDARD, SHD, 1.1, A51
HD:Crucial MX500 1000GB 2.5 inch SSD
Display:
Single ATI Radeon HD 5970, 2GB GDDR5
Samsung monitor - SyncMaster 2494HM/2494HS/2494HSI(Digital)
1920x1080 landscape
BIOS:
Bios Vendor: Alienware
BIOS Version: A10
BIOS date: 10/28/2009
OS:
Windows 10 Home v1809  (OS Build 17763.475)

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