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Drivers & Software

carlpalmer
Journeyman III

3rd Monitor Wrong Maximum Resolution

  • AMD Graphics Card
    • AMD R9 390
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Adrenalin 2019 19.4.3
  • Display Devices
    • LG  27MU67-B 3840x2160 @60Hz Passive DP to HDMI adapter
    • LG  27MU67-B 3840x2160 @60Hz Passive DVI to HDMI adapter
    • LG  27MU67-B 3840x2160 @60Hz HDMI adapter
  • Motherboard + Bios Revision
    • ASRock Z270 Gaming K6
  • CPU/APU
    • 4.20 gigahertz Intel Core i7-7700K
  • Power Supply Unit  Make, Model & Wattage
    • Thermaltake Toughpower GX1 RGB 700W
  • RAM
    • 32GB

When using 18.4 drivers, all three of the monitors detected 3840x2160 max resolution (but I was running them at 2560x1440).

I was forced to update the drivers to 19.3 to run an application.  Since that time, 2 of the monitors detect properly as 3840x2160 max resolution (but I am running them at 2560x1440), but the third monitor detects a maximum resolution of 1920x1080.  The monitor with the issue is attached via the DVI to HDMI cable.

I have powered off the offending monitor, disconnected it from the PC, Rebooted the PC, Reattached the Monitor and powered it on.  It still detects at 1920x1080 resolution.

I tried to install the older drivers, but it brought up the new driver install.  How do I get Windows to detect the third monitor correctly?

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3 Replies
carlpalmer
Journeyman III

So what exactly is the point of this website?  Is it just so people have a place to report errors in your drivers, because it has been days with 0 tech support.  It is obvious to me now, that NVIDIA will be receiving my business from now on.  Thanks for nothing AMD.

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No, this is a user to user forum:

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Hardwood
Paragon

  1. Get rid of the adapters.  i.e. use GOOD native cabling. It will take some of the potential pitfalls out of the equation.
  2. That's a lot of pixels. You may be exceeding the GPU's capability when running all 3 at full res. I dunno, you'd have to look that up.
  3. Which 390 model. There's a bunch, each with different ports.
  4. This isn't a chat site, not all of us can hang around answering questions all day, so relax.
ASUS TUF X570 wifi, AMD Ryzen 5 5600G, ASRock 6700XT Challenger, Antec Truepower new 700w. 32GB
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