AnsweredAssumed Answered

i have big problem!

Question asked by kub1991 on Apr 20, 2019
Latest reply on May 2, 2019 by kub1991

model No: RX-580P8DFD6
Shipments Date: 4/30/2018
serial (barcode): T3Y116440
Personal Activation code: GGKAA-FA24E
Customer: AMAZ2

CPU Type
Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz

asus vg48qe (im running it on 120hz)

msi z390-a pro

SMBIOS Version 2.8

Edition: windows 10 home, Version: 1809, installed on: 2019-04-11, Os build: 17763.437


(XFX RX-580P8DFD6 Radeon RX 580 GTS XXX Edition 1386MHz OC+, 8GB GDDR5, VR Ready, Dual BIOS, 3xDP HDMI DVI, AMD Graphics Card)

sometimes the games are crashing , sometimes its my pc, i asked around me (competent ) and there is a couple theory<s , i seems my gpu is overheating, or it might be a manufacturing defect or defect, 1st time it happened was 17 april 2019 with battlefield5 : at first, pictures on screen is getting laggy, then the sound also get laggy, then everything freeze (crash), then sound stop working, then discord stop working.

after this there is 2 possibility : -first case : the game will close and put me back on my window desktop an then the sound from discord will re activate itself. following with an error window pop up from amd or from crash dump sending utility.
-second case : the freeze is taking more time in this case, then the pc restart itself following a very weird windows error (background color filled in blue)

all those problem is getting worst and happening more often. this is unnacceptable, i bought this gpu February 14, 2019. i regret it, i should have listened to my specialist and buy a nvidia 1060. i hope you can help me

by the way sorry for my poor english, my first language is french

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