amuhchure

Firepro CC, Unhandled Exception Error in 10 bit Support Mode

Discussion created by amuhchure on Apr 17, 2019
Latest reply on Apr 18, 2019 by amuhchure

V4900 Graphics Card, Firepro CC ver. 2017.0130.1123.20418


I've reached the bottom of my tool box. When 10 bit support is enabled in Firepro CC, CC takes a long time to load, will not identify desktops or monitors and throws off an unhandled exception error. Selecting 'Identify All' results in an Unhandled exception error, "0 is not a valid value for 'FontSize.'"


It's possible the problem is related to a monitor failure and my efforts to troubleshoot (switching outputs, starts/restarts, disable/enable, uninstall/install and etc.). The current main monitor is a replacement for a bricked monitor.

 

I've done extensive online research, including the AMD community forums without success. Here are the steps I've taken to alleviate the problem.
Used AMD driver cleanup/removal in safe mode before each install/reinstall

Clean Install/Uninstall/Reinstall most recent CCC/driver, firepro-win10-64bit-nieg-15.201.2401.1010-feb14-2017
Clean Install/Uninstall previous CCC/Driver, 14.502.1019-whql-firepro-windowsx32x64-retail
Disable/Enable & Uninstall/Reinstall V4900 from device manager
Updated Windows 10 to current ver. 1809 (to update .Net Framework). Versions 2.0 - 4.7.2 Installed on system

Uninstalled previous stand-alone installations of .NET Framework. Used .Net Framework cleanup & .Net Framework fix tool.

 

I have a dual boot system with Win Vista as an OS option. With the Vista system, Catalyst Pro Center, ver. 2013.0530.352.5022 is fully functional with 10 bit support enabled.


The problem persists. My sense is there is a registry setting fouling things up somewhere. Please advise on the best course of action.

 

I've attached CCC screen shots, and the full error log. System information is listed below.

 

System Info:

OS Name    Microsoft Windows 10 Pro, System Type    x64-based PC, Version    10.0.17763 Build 17763
System Manufacturer    Gigabyte Technology Co., Ltd., System Model    EP45-UD3P

Processor    Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz, 2834 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date    Award Software International, Inc. FD, 11/23/2009

Display Info:

Adapter Type    AMD Radeon Graphics Processor (0x6749),  Adapter Description    AMD FirePro V4900 (FireGL V)
Adapter RAM    1.00 GB (1,073,741,824 bytes),
Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll, Driver Version    15.201.2401.1010
INF File    oem32.inf (ati2mtag_NIGL section)
Driver    g:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 498.52 KB (510,488 bytes), 2/14/2017 2:16 PM)

Monitor: BenQ GW2765HT
Resolution    2560 x 1440 x 60 hertz

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