AnsweredAssumed Answered

I need an assistance with installing drivers.

Question asked by milan__ on Apr 16, 2019
Latest reply on Apr 16, 2019 by kingfish

My system: 


  • AMD Graphics Card: AMD Radeon R7 M360, AMD Radeon R5
  • Laptop System: HP Pavilion 15 ab081nc
  • Operating System: Windows 10 1903 x64 
  • Driver version installed: Currently none (Microsoft Basic Display Driver)
  • Display Devices: 1080p 60hz build-in monitor
  • Motherboard + Bios Revision: NTB, Dont know
  • CPU/APU: A8-7410 APU (With R5)
  • Power Supply Unit  Make, Model & Wattage: NTB
  • RAM: 8GB


The problem is:


When I try to install a GPU Drivers, i allways get black screen on boot.

What I tryed:

1. Reboot to save mode, Uninstalled drivers with AMD Cleaning utility and done the job with DDU

2. Rebooted into normal mode

3. Installed driver trought auto-detect utility

4. Rebooted

At the last reboot i get this notifycation: We removed some recently installed updates to recover your device from a startup failure; When I checked devmgmt.msc this is what I saw:


AMD Radeon R7 M360 - Working Correctly

AMD Radeon R5 - Error 43

AMD Radeon Settings: 

I dont know what to do now. I just want to play games at my laptop.

Thanks for support