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2400G Ryzen Processor was dead on initial powerup

Question asked by marcamd on Apr 11, 2019
Latest reply on Apr 12, 2019 by marcamd

2400G Ryzen Processor was dead when trying to power up in motherboard.  Had the processor tested in another motherboard.  This processor was obtained during a charity auction by my employer where AMD participated.  I assume this is why the serial number is what it is.  So given I don't have a valid serial number how do I get a replacement? How do  I get a replacement processor with a serial number of 123456780123?

Images of the box attached.

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