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[VegaII] Random screen flicker/black screen, while using certified DP cables, regardless of refresh rate

Question asked by simkin on Apr 10, 2019

I am experiencing flickering screen/black screen at random, but mostly noticeable while using WebEX, Skype Video or Teamviewer connections. The drops are frequent and last roughly a second. During the drop, the sound and video to the monitor stops. This happens on all possible refresh rates of the monitor (60, 100 and 120 Mhz) and is NOT happening while playing games. I suspect it a software error related to audio/video. Several AppCrash_RadeonSettings entries in the event log (attached)

 

As I use my workstation also for work and not just gaming, disabling conference software is not an option.

 

SYSTEM:

Softwareversie Radeon - 19.4.1
Software-editie Radeon - Adrenalin 2019
Grafische chipset - AMD Radeon VII
Grootte van cache voor hoge bandbreedte - 16368 MB
Type cache voor hoge bandbreedte - HBM2
Kernklok - 1802 MHz
Windows-versie - Windows 10 (64 bit)
Systeemgeheugen - 32 GB
CPU-type - Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

 

SOFTWARE:

Versie van Radeon Settings - 2019.0326.2353.42986
De uitgave-informatie weergeven - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-4-1
Versie stuurprogrammapakket - 18.50.31.01-190326a-340998C-RadeonSoftwareAdrenalin2019
Aanbieder - Advanced Micro Devices, Inc.
Versie 2D-stuurprogramma - 8.1.1.1634
Direct3D® Version - 9.14.10.01377
OpenGL® Version - 25.20.15000.13547
OpenCL™ Version - 10.0.2766.5
AMD-geluidsstuurprogrammaversie - 10.0.1.7
Vulkan™ Driver Version - 2.0.78
Vulkan™ API Version - 1.1.101

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