AnsweredAssumed Answered

Ryzen 5 2400G`s driver incompatible with Cubase 10

Question asked by andony89 on Apr 10, 2019
Latest reply on May 2, 2019 by hardcoregames™

Hello , I am new here. I bought Cubase 10 three weeks ago and I get constant crashes related to ntdll.dll , ucrtbase.dll and graphics2d.dll. This software works for a while but out of the blue it freezes for 1-2 seconds and dissapears from my screen. It happens at random times and I can´t reproduce it again when I re-open the software. Example : I am editing some knobs on an instrument and "poof" ; the program closes itself. I re-open the program and try to make it crash again by playing with the same instrument and nothing happens. Then 5-10 minutes later while I edit some notes on the piano roll it happens again. And so on.

I am using the latest AMD driver for my APU : adrenalin-2019-edition-19.4.1-apr3. So far I tested 4 driver versions without any luck. The program just doesn´t want to function properly on my system. I asked Cubase team for support and they provided a bunch of possible fixes but none of them helped. They say it´s the graphics driver.

Also Cubase is able to create it´s own crash logs when something from inside fails but in my case no such logs are created. The only thing I can find are Windows Event logs :

 

With the latest Cubase version I get this :

 

Faulting application name: Cubase LE AI Elements 10.exe, version: 10.0.15.136, time stamp: 0x5c48ddb8
Faulting module name: ntdll.dll, version: 10.0.17763.348, time stamp: 0xca65c822
Exception code: 0xc0000374
Fault offset: 0x00000000000faf49
Faulting process id: 0x1d3c
Faulting application start time: 0x01d4ebc063a831b2
Faulting application path: C:\Program Files\Steinberg\Cubase LE AI Elements 10\Cubase LE AI Elements 10.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 8c9bd115-ce1b-4b25-aa49-1e96bbec291d
Faulting package full name:
Faulting package-relative application ID: 

 

or

 

Faulting application name: Cubase LE AI Elements 10.exe, version: 10.0.15.136, time stamp: 0x5c48ddb8

Faulting module name: ucrtbase.dll, version: 10.0.17763.348, time stamp: 0x26a80883
Exception code: 0xc0000409
Fault offset: 0x000000000006e91e
Faulting process id: 0x23a8
Faulting application start time: 0x01d4ebb9704c826e
Faulting application path: C:\Program Files\Steinberg\Cubase LE AI Elements 10\Cubase LE AI Elements 10.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 36f95f60-2ee5-4fa8-a7e6-3d8f3066e569
Faulting package full name:
Faulting package-relative application ID: 

 

I also installed an older version of Cubase. They say it should be more stable but it behaves the same. This is what event viewer says :

 

Faulting application name: Cubase LE AI Elements 9.5.exe, version: 9.5.50.345, time stamp: 0x5c54fbed
Faulting module name: graphics2d.dll, version: 1.1.2.345, time stamp: 0x5c54f81a
Exception code: 0xc0000409
Fault offset: 0x00000000001d3bac
Faulting process id: 0x1a08
Faulting application start time: 0x01d4e8899451fc39
Faulting application path: C:\Program Files\Steinberg\Cubase LE AI Elements 9.5\Cubase LE AI Elements 9.5.exe
Faulting module path: C:\Program Files\Steinberg\Cubase LE AI Elements 9.5\graphics2d.dll
Report Id: 197aa73c-4616-4f56-9cdf-ab9830f11c7e
Faulting package full name:
Faulting package-relative application ID:

 

I tried everything that Cubase support suggested as a possible fix but none of them changed anything. I updated the graphics driver , i re-installed NET Framework , repaired Microsoft Visual C++ 2017 , I even disabled Windows DEP but still no luck.

I don´t even use 3rd party VST plugins. Only default Cubase on a fresh installed Windows 10.

 

My system :

Ryzen 5 2400G

8GB RAM DDR4

Windows 10 Pro X64

 

This is driving me crazy. Please help.

Thanks !

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