Hello , I am new here. I bought Cubase 10 three weeks ago and I get constant crashes related to ntdll.dll , ucrtbase.dll and graphics2d.dll. This software works for a while but out of the blue it freezes for 1-2 seconds and dissapears from my screen. It happens at random times and I can´t reproduce it again when I re-open the software. Example : I am editing some knobs on an instrument and "poof" ; the program closes itself. I re-open the program and try to make it crash again by playing with the same instrument and nothing happens. Then 5-10 minutes later while I edit some notes on the piano roll it happens again. And so on.
I am using the latest AMD driver for my APU : adrenalin-2019-edition-19.4.1-apr3. So far I tested 4 driver versions without any luck. The program just doesn´t want to function properly on my system. I asked Cubase team for support and they provided a bunch of possible fixes but none of them helped. They say it´s the graphics driver.
Also Cubase is able to create it´s own crash logs when something from inside fails but in my case no such logs are created. The only thing I can find are Windows Event logs :
With the latest Cubase version I get this :
Faulting application name: Cubase LE AI Elements 10.exe, version: 10.0.15.136, time stamp: 0x5c48ddb8
I also installed an older version of Cubase. They say it should be more stable but it behaves the same. This is what event viewer says :
Faulting application name: Cubase LE AI Elements 9.5.exe, version: 126.96.36.1995, time stamp: 0x5c54fbed
Faulting module name: graphics2d.dll, version: 188.8.131.525, time stamp: 0x5c54f81a
Exception code: 0xc0000409
Fault offset: 0x00000000001d3bac
Faulting process id: 0x1a08
Faulting application start time: 0x01d4e8899451fc39
Faulting application path: C:\Program Files\Steinberg\Cubase LE AI Elements 9.5\Cubase LE AI Elements 9.5.exe
Faulting module path: C:\Program Files\Steinberg\Cubase LE AI Elements 9.5\graphics2d.dll
Report Id: 197aa73c-4616-4f56-9cdf-ab9830f11c7e
Faulting package full name:
Faulting package-relative application ID:
I tried everything that Cubase support suggested as a possible fix but none of them changed anything. I updated the graphics driver , i re-installed NET Framework , repaired Microsoft Visual C++ 2017 , I even disabled Windows DEP but still no luck.
I don´t even use 3rd party VST plugins. Only default Cubase on a fresh installed Windows 10.
My system :
Ryzen 5 2400G
8GB RAM DDR4
Windows 10 Pro X64
This is driving me crazy. Please help.