AnsweredAssumed Answered

shutdown radeon VII

Question asked by fail4lot on Apr 6, 2019
Latest reply on Jun 3, 2019 by wangtangmanpro

Hi,

since new gpu i have system crashes. "Who crashed" says this:

System Information (local)



Computer name: DESKTOP-OEHFQ9Q
Windows version: Windows 10 , 10.0, build: 17763
Windows dir: C:\Windows
Hardware: ASUSTeK COMPUTER INC., H170 PRO GAMING
CPU: GenuineIntel Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz Intel8664, level: 6
8 logical processors, active mask: 255
RAM: 17041723392 bytes (15,9GB)




Crash Dump Analysis



Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Sat 06.04.2019 13:19:21 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\040619-5671-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF8015B4F0474)
Bugcheck code: 0x116 (0xFFFFBF81B9ED7050, 0xFFFFF8015B4F0474, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\u0340998.inf_amd64_f156c252858e0346\B340755\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sat 06.04.2019 13:19:21 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmpag.sys (0xFFFFF8015B4F0474)
Bugcheck code: 0x116 (0xFFFFBF81B9ED7050, 0xFFFFF8015B4F0474, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\u0340998.inf_amd64_f156c252858e0346\B340755\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR





Conclusion



2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


I have reinstalled windows and put a new psu in it.

Please help:)

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