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AMD Rewards not responding

Question asked by lolaxed on Apr 5, 2019
Latest reply on Apr 5, 2019 by goodplay

I've just bought a new Radeon RX580 recently but I did not get the keys for the games as advertised. I sent a request to AMD Rewards support hoping that they would respond but after more than a week, there has been no response. I've already been sent an email notifying me that my ticket was being reviewed and after that, there was no more response.

Is this normal for AMD support to not respond so quickly? Should I send more requests to AMD?

If I'm not mistaken the game giveaway ends on the 6th of April and it is already the last day.

If anyone from AMD sees this question my support ticket is 599148

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