I've gotten my GPU in December, and have been working on and off to solve this problem. Every time I enter in my correct coupon code from Newegg, the message: "A qualifying AMD product was not detected in your system. Please install the qualifying AMD product and try again."
I already have my RX Vega 64 as my Discrete, primary GPU. I have proof attached to this post. I have troubleshooted many times. I already had hardware acceleration turned on in Chrome. I tried Firefox and Opera to no avail. I was really hoping to play The Division 2. I've contacted AMD Rewards support twice, first time I got a stupid automated response telling me to do the things that I've already done. I haven't gotten a response for my second one, it's already been a week.
I've also tried the Product Verification Tool, but that program literally does not even launch. It shows up in task manager for like 2 seconds and crashes immediately.
If anyone has a possible solution that I have not tried, I will try it with no hesitation. I've offered to give proof and everything they need to AMD Rewards, no answer. Please help me, I am desperate.