AnsweredAssumed Answered

RMA Clarification Needed

Question asked by thatnerdgui on Mar 13, 2019
Latest reply on Mar 13, 2019 by goodplay

I recently received a series of emails about my GPU RMA with the first couple being about the acceptance and initiation of my replacement. These were followed by a confirmation of the replacement being processed, order confirmation and a FedEx label to return my item. Later that day I received another email saying "We cannot issue a replacement before these instructions are followed" in context to the return of the faulty card. Currently, the order shows as being submitted and as a FedEx shipment. So the question is, is the order processed or not processed, on hold or what exactly?  Is cross shipment something AMD offers or the item isn't shipped until they receive mine sometime next week? I'm sorry if the inquiry, but I only get an email reply like once every 24 hours.