AnsweredAssumed Answered

Importing video causing to crash

Question asked by roarene317 on Mar 9, 2019

I'm using Ryzen 3 2200G and when I'm importing footage , adobe premiere crash.

Error Log

Faulting Application Path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 12.1.0.186
Application Timestamp: 5ab23f89
Fault Module Name: ImporterHost.dll
Fault Module Version: 12.1.0.186
Fault Module Timestamp: 5ab2397a
Exception Code: c0000005
Exception Offset: 000000000005f5e2
OS Version: 10.0.17763.2.0.0.256.48
Locale ID: 1057
Additional Information 1: 2222
Additional Information 2: 22223fee13d06a46826282d5428b4ad7
Additional Information 3: 2a72
Additional Information 4: 2a720527754bced4e85e0ec88eb390f9

Extra information about the problem
Bucket ID: 6ae1bed945f26ded396f1281878e9bef (1832703920897432559)

 

Anyone can help to solve this problem?

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