R9 390 Black Screen Crashes

Discussion created by erdy on Mar 7, 2019
Latest reply on Apr 24, 2019 by davaf

GPU: Sapphire R9 390


OS: Windows 10 64-Bit v1809

Driver Version Installed: 19.3.1

Display Devices: AOC i2269Vw, 1920x1080, 60Hz, DVI

Motherboard: ASUS Z97-A BIOS Version 3503

CPU: Intel i5-4690K

PSU: EVGA SuperNOVA 750W G2 80+ Gold



I've been experiencing rare BSOD crashes a while ago. I would get random BSODs with the error "THREAD STUCK IN DEVICE DRIVER" and dumps pointing to dxgkrnl.sys and atikmdag.sys. I would get these crashes once or twice a month.


But since a few weeks ago, I've been getting black screen crashes quite often. When it crashes I don't get a BSOD or a dump. I'm usually not even able to restart with the restart button either. I have to force shutdown my computer and turn it back on.


I don't get these crashes under load, I've stress tested my GPU and it was all okay. My temperatures are okay as well. I get these crashes quite randomly, I even got one as I was typing this. When playing a game, for example Apex Legends, I get the crashes usually in the character selection or menu screen.


There was a weird occurence last night as well. I started to see some weird colorful vertical lines in the character selection screen, and all was fine while in-game. But then I quit to the Desktop and it was all vertical lines and I had to restart. This only happened once.


I also got a BSOD too, it was THREAD STUCK IN DEVICE DRIVER again. Do you guys have any recommendations or suggestions? Do you think my GPU is dying? I've been using it for around 3 years.