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Drivers & Software

lucasmbt
Journeyman III

Hello, I am using an AMD Radeon (TM) R7 360 Series and I am having problems with the driver of this video card while I am playing, my screen hangs and it gets a strange sound and when I was playing sea of thieves this my screen caught and a message appear

ºAMD Graphics Card : AMD Radeon (TM) R7 360 Series

ºOperating System : Windows 10 64bit

ºDriver version : 19.2.2 Adrenalin 2019

ºRAM : 4GB

ºMotherboard :ASUTteK Computer INC} Model : M5A78L -M LX/BR

ºBios : American Megatrends Inc. Version : 1101

ºCPU : AMD FX-6300

ºDesktop : 1JB6HUP

ºDisplay : 2260Wg5 , 1920x1080, 75Hz, 8bits,RGB, SDR

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16 Replies
johnsmith7171
Adept II

Hello!

Can you maybe lower the graphic settings in the game and see if this error will still continue?

Try on lowest settings first then when all works good slowly go higher.

Could be a temperature related thing as well.

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I tried this one time, but it did not work.

 

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Can you tell us what the error message says when your game crashes?

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It said " Driver Video Crashed"

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Can you do a clean uninstall of the driver and try an older one which you know did work for you?

See if it still works.

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Ok 

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It didnt work ;-;

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Hmmm, can you do a clean uninstall of the driver using DDU (Display Driver Uninstaller from guru3d, link: Display Driver Uninstaller Download version 18.0.0.9 )

and see it a totally fresh installation of the driver will help? Maybe some files are stuck somewhere.

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Okay 

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now i have to download the AMD driver again right?

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Yes. Best to download the DDU and the AMD driver. Remove the old driver with DDU, then disconnect your internet and restart (so windows wont search for drivers by itself).  Install the AMD driver package. Then reconnect internet. (Disconnecting the internet is optional, but better to do it).

Hope that will solve your problem.

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Are you using a HDMI connection to the monitor? Are you installing the latest driver? https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-300-series/amd-radeon-r7-...

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https://community.amd.com/thread/195150 

Do you have the Power Limit in Wattman set to the highest + value? Slider all the way to the right:

Example:

You might want to check to see if you installed this Windows 10 update..and remove it

https://community.amd.com/thread/237593

https://community.amd.com/thread/237702

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Ok, im gonna do it, i do not have it installed.

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I do not have the temperature settings.

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Im using a DP connection and yes im installing the latest.

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