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Computer freezes during driver installation

Question asked by thorium on Feb 20, 2019

I've been having issues installing new drivers on my GPU. I have had the XFX RX 580 GTS Black Edition 8GB for about 2 months and have had issues since a few weeks ago when installing drivers (starting with updating from 19.1.1 to 19.2.1). When I try to update, it gets to the "checking for new versions" screen of the updater, and then my computer completely freezes, requiring a hard reset. No BSOD is provided, so I do not have any error code from that. I ran DDU and even after that could not reinstall drivers, so I rolled back my windows install to when it worked properly. Now I still have the issue of not being able to update, and in addition have the issue that I can't open Radeon settings, though it is running and the icon appears in the task bar. I have tried the fixes in the "Fixes for common AMD graphics driver problems" thread and still have this problem, and have tried various installers for various versions of the software.

Thanks

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