AnsweredAssumed Answered

AMD display driver installation failed

Question asked by joydeep.agt on Feb 20, 2019
Latest reply on Feb 21, 2019 by joydeep.agt

Hi,

I am trying to update AMD driver for my laptop which I bought on Nov'18. It has Windows 10 and the last AMD version was 17.7

Everytime I try to update the driver, it throws "general error  - 1603". And after restart I can't find the catalyst software. I have to reinstall the factory version 17.7

I've attached the report while I was installing 19.2.2 for Far Cry New Dawn support. And it happened again.

Let me know if I can provide more details. But please help me out here.

 

  • Processor
    • AMD Ryzen 5 2500U 
    • Quad-core
    • 2GHz
  • AMD Graphics Card
    • Radeon RX 560X
  • Laptop System
    • Acer Nitro 5 AN515-42 Ryzen 5
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Crimson ReLive 17.7
  • Display Devices
    • 15.6", Full HD 1920 x1080
  • RAM
    • 8GB DDR4

 

Hardware information
NameAMD Radeon Graphics
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15dd
Vendor ID0x1002
Class Code0x030000
Revision ID0xc4
Subsystem ID0x125c
Subsystem vendor ID0x1025
Other hardware
Existing packages
OEM Application Profiles
AMD Display Driver
AMD HDMI Audio Driver
AMD PSP Driver
AMD GPIO Driver
AMD SMBus Driver
AMD I2C Driver
AMD High Definition Audio Controller Driver
AMD Settings Branding
Packages for install
AMD Display Driver
Final Status:Fail
Version of Item:25.20.15021.1007
Size:90 Mbytes
AMD Problem Report Wizard
Final Status:Success
Version of Item:3.1.723.0
Size:20 Mbytes
AMD HDMI Audio Driver
Final Status:Success
Version of Item:10.0.1.07
Size:1 Mbytes
AMD Radeon Settings
Final Status:Success
Version of Item:2019.0212.1912.34565
Size:150 Mbytes
AMD Settings Branding
Final Status:Success
Version of Item:1.00.0001
Size:1 Mbytes

Other detected devices
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15df
Vendor ID0x1022
Class Code0x108000
Revision ID0x00
Subsystem ID0x125c
Subsystem vendor ID0x1025
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15e3
Vendor ID0x1022
Class Code0x040300
Revision ID0x00
Subsystem ID0x125c
Subsystem vendor ID0x1025
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15de
Vendor ID0x1002
Class Code0x040300
Revision ID0x00
Subsystem ID0x125c
Subsystem vendor ID0x1025
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x7901
Vendor ID0x1022
Class Code0x010601
Revision ID0x61
Subsystem ID0x125c
Subsystem vendor ID0x1025
Unknown
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x67ef
Vendor ID0x1002
Class Code0x038000
Revision ID0xc0
Subsystem ID0x125d
Subsystem vendor ID0x1025
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15ee
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15eb
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15d3
Vendor ID0x1022
Class Code0x060400
Revision ID0x00
Subsystem ID0x1453
Subsystem vendor ID0x1022
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15d3
Vendor ID0x1022
Class Code0x060400
Revision ID0x00
Subsystem ID0x1453
Subsystem vendor ID0x1022
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15d3
Vendor ID0x1022
Class Code0x060400
Revision ID0x00
Subsystem ID0x1453
Subsystem vendor ID0x1022
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15d0
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x125c
Subsystem vendor ID0x1025
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15dc
Vendor ID0x1022
Class Code0x060400
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x1022
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15ed
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15e9
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15ea
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x790b
Vendor ID0x1022
Class Code0x0c0500
Revision ID0x61
Subsystem ID0x125c
Subsystem vendor ID0x1025
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15db
Vendor ID0x1022
Class Code0x060400
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x1022
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15ef
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1452
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x1452
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15ec
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000
ManufacturerAdvanced Micro Devices, Inc.
Device ID0x15e8
Vendor ID0x1022
Class Code0x060000
Revision ID0x00
Subsystem ID0x0000
Subsystem vendor ID0x0000

Error messages
Package Manager The installation failed.

Attachments

Outcomes