AnsweredAssumed Answered

R9 380 2G

Question asked by kingkiller3101 on Feb 16, 2019
Latest reply on Mar 1, 2019 by kingkiller3101

Hi everybody!

 

I have been using AMD R9 380 2G graphics card for 2 to 3 years. Radeon Software Version 19.2.2
A few days ago, when I was playing Apex Legends, I had this problem (Video)

And this

I thought this problem was due to Apex Legends because I tried some other games and didn't see any errors. I contacted EA Help to solve this problem, after 2 days I did everything but still could not solve this problem. Finally EA Help asked me MSINFO, I sent it to them and they found the cause.

So I used FurMark to check my graphics card and I found my card has a problem.

I will try to re-install the drivers again but I guess it won't work because I've done it before. Right now I'm not sure what to do next 

I really need help from everyone! Also looking for help from AMD!

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