AnsweredAssumed Answered

Green screen, black screen and blue screen of death

Question asked by ealg on Feb 14, 2019
Latest reply on Feb 15, 2019 by goodplay

Hello all. 

First of all apologyes for my english is not my main language.

I bought a month ago a laptop; Acer Aspire A315-41, wich has a processor AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx with a AMD Radeon Vega 8 Graphics card, over the past 2 weeks ive having multiple green screen, black screens and blue screens of death resulting in a forcefull shutdown of my laptop, this problem doesnt even occur gaming, it happens when im watching videos (netflix/youtube) or just browsing the web, right now i cant even watch 5 sec of netflix and i got a full green screen that disapear when i move the mouse. I have zero computer skills so if any one could help me i would be gratefull.

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