AnsweredAssumed Answered

RX 580 Crashing

Question asked by toks1c on Feb 9, 2019
Latest reply on Feb 14, 2019 by toks1c

I've spent the past few days mercilessly trying to figure out what is crashing my entire computer.

 

My system specs are the following:

  • Main Monitor: AOC G2460PF 24" G 144Hz, 1ms, i have 2 other monitors connected also
  • Case: Fractal Design Define R6 White
  • CPU: AMD Ryzen 5 2600 3.4 GHZ
  • MOBO: MSI ProSeries B450-A Pro
  • GFX: MSI Gaming Radeon RX 580 8GB GDDR5
  • MEM: Corsair Vengeance LPX 16GB (2x8GB) DDR4 3000mhz
  • PWR: EVGA Supernova 750w G3 80+ Gold
  • SSDx2, HD x2
  • Windows 10 Home 64 bit

The Drivers I've tried were 19.2.1 and 19.1.1 , both crash the same way

Attached are Dx.Diag  and MSINFO


The game I'm trying to play is Star Wars Battlefront: 2.

This crashing only occurs during this game during multiplayer. During the crash all windows freeze. Sometimes all monitors go black and I need to hard reset my machine, sometimes if I spam CTRL+ALT+Delete or ALT+F4 I can catch it before it freezes me out completely. The crash generates no errors within Origin, just a hard freeze.

 

I've checked event viewer and sometimes I will see "Display driver amdkmdap stopped responding and has successfully recovered." around the time of the crash.

 

I've monitored the game while playing to see my CPU/GPU/MEM usage and only the GPU is running at 100%, then falling quickly to around zero%. The CPU and memory are not close to 100% during the game or crashes.

 

I've submitted a ticket via Origin trying to delete the game's cache, use repair feature, cap framerate with cfg files to 60 fps to no avail. The game will just crash at random, some times a lot in a row, sometimes only after a few hours.

 

 

-After failing to find a solution with Origin I used DDU to uninstall all old drivers and reinstall them in safe mode.

-Made sure BIOS/chipset drivers were up to date, reset to defaults.

-After that did not work I also reinstalled windows on my SSD, the crashing continued.

 

-I've tried multiple settings in global wattman like increasing the power +50%, decreasing the frequency by -10%, setting a custom fan curve to no avail.

-I've tried running windows memory test but it showed no errors.

-Tried checking for errors on my HDs but found nothing.

-Disabled XBOX,DVR, game mode

-Disabled all other programs while playing and it still crashes.

 

I've searched high and low on all forums relating to this game/gpu/engine and I cannot find a consistent solution.

 

Any advice would be greatly appreciated.

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