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Video Wall installers, how often do you have to RMA displays?

Question asked by rowdie on Feb 7, 2019
Latest reply on Feb 12, 2019 by rowdie

I'm a project manager on quite a few video wall installs and we seem to have an unacceptably high return rate on monitors. 20% maybe greater with issues that require we rma the device. This is a huge problem when we're flying techs out to all corners of the US. 


Asking because I wondering if more training needs to happen or maybe tighter review on some of the subs we have or if it's just the nature of the beast. Any data on your RMA rates would be greatly appreciated. I'm trying to pull together our records, but off the top of my head I want to say easily 20% of monitors. So if you're doing a 3X3 or 4X4 video wall you're pretty much guaranteed an issue.