AnsweredAssumed Answered

USB devices are ejected successfully but the USB hard drive still spinning

Question asked by xxyk on Feb 3, 2019
Latest reply on Feb 3, 2019 by hardcoregames™

1400 + MSI B350M MORTAR + RX460 + windows 10

After I eject USB devices successfully, the USB ports do not power down, and the USB driver still spinning.

I have reset my OS but this problem does not solved.

I have tried to start in safe mode, and this problem is gone away.

I have tried to start without any boot applications and only load basic system services, but this problem still appear.

I have tried to delete all the drivers but AMD, but this problem still appear.

I have asked MSI's after-sales service staff, but they don't know. (I have turned off the switch of wake-on by USB and enable the option of ErP Ready)

 

I asked my friends who use Ryzen platform, and they said they have the same problem, but they don't think this is a big problem.

 

I have no idea to solve this "problem".

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