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Adrenalin installer hangs on install screen

Question asked by aardvark on Jan 29, 2019
Latest reply on Jan 30, 2019 by aardvark

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I've tried several times to install adrenalin for my new vega 64 nitro +, after uninstalling the previous crimson drivers using the windows uninstaller. After I click express install it hangs on the first screen 'detecting hardware'. If I try custom install, it hangs on the first screen again, with the message 'searching for drivers' or something like that. It does the same for my outgoing r390 nitro+.

What's the best option; use amd cleanup untility, or DDU - or should I run DISM and SFC first, to check for windows problems?

Win 10 64, up to date.

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aardvark Jan 29, 2019 6:04 AM
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I've now ran DISM and SFC - no errors found.
Will using the amd cleanup utility or DDU allow the adrenalin drivers to install, or is it likely to be something else?
Thanks
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kingfish Jan 29, 2019 6:09 AM
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DDU is the best. Make sure you have the latest version and you are disconnected from the internet while uninstalling/installing the AMD drivers.
Display Driver Uninstaller (DDU) V18.0.0.7 Released
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aardvark Jan 30, 2019 5:40 AM
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Cheers. I used DDU and it fixed this issue.
There's an options page in DDU - if you're not seeing the safe mode option, check it there (don't do this if you have your login passworded and can only remember the pin). I disconnected my internet connection
I also enabled the stop microsoft from downloading drivers box there - remember to relaunch DDU afterwards and re-enable microsoft automatically installing drivers, or you'll run into trouble down the line, with other hardware.

Don't use the amd cleanup utility - it only works on catalyst - use DDU.

I had no problems using DDU.

Be aware that there is an options page - which is missing from DDU tutorials I've seen online.
You'll want to tick the 'show safe boot ' option at the bottom (as long as you can remember your login password, or like myself, don't have one).
And stop microsoft from automatically installing drivers - but launch DDU again afterwards and undo that (there's a big box for this)
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Adrenalin installer hangs on install screen

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