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AMD Rewards Ticket ID: 531981. no respond from support

Question asked by knk8200 on Jan 24, 2019

I purchased RX570 few days ago

and i recive amd reward coupon e-mail from retailer

and i redeem it as soon as i recived

but no respond from support since been four days i redeem it

i attached e-mail screenshot and recipt on support ticket

when can i respond from support