AnsweredAssumed Answered

RX 480 8GB crashing and needs to be underclocked

Question asked by darraghr on Jan 16, 2019
Latest reply on Jan 16, 2019 by darraghr

Hi. I am experiencing issues with my RX 480 which I believe are software related. When in a game as soon as anything graphics related loads the computer turns itself off and comes back on. The only work around I have found is to reduce my GPU frequency from 1340 MHz to 1165.


I previously fixed the issue but after installing a SSD the issue returned. Previously the following steps worked with my standard HDD


1. Uninstalled with AMD Clean Up Utility

2. Uninstalled with DDU

3. Uninstalled my Avira Anti Virus

4. Removed protective cover on desktop

5. Installed the latest AMD drivers


Preferably I would like to avoid formatting everything and doing a fresh install as this previously did not work.


I have been getting quite a lot of errors with JAVA updates, Bit Defender errors, errors launching games through steam and failed Windows 10 updates. Might these relate to my computer crashing when running games?





Failed update.JPG

Operating systemWindows 10 64 bit
Memory slots4 DIMM
Memory, standard16 GB DDR3 (2 x 8 GB)
Optical driveDVD SATA writer
External drive baysOne occupied
One available
Internal drive baysOne occupied
Two available
Hard drive description3 TB 7200 rpm SATA + Samsung EVO 500GB SSD
Special featuresLanding pad for USB 3.0
ChipsetIntel Z87
Processor familyIntel® Core i7 processor
ProcessorIntel® Core i7-4790 with Intel HD Graphics 4600 (3.6 GHz, 8 MB cache, 4 cores)
Weight12.15 kg
DisplayLCD Monitor (buy separately): HP ENVY 23 58.4 cm (23") Diagonal IPS LED Backlit Monitor. For more information please visit
GraphicsAMD Radeon R9 270 (2 GB GDDR5 dedicated)
Power supply type500 W AC power adapter
Minimum dimensions (W x D x H)41.2 x 17.5 x 41.5 cm
Pointing deviceWireless optical mouse
Audio featuresBeats Audio
High Definition Audio 7.1
Ports4 USB 2.0
4 USB 3.0
1 audio in
1 audio out
2 analog audio in
4 analog audio out
1 digital audio out
Network interfaceIntegrated 10/100/1000 Gigabit Ethernet LAN
Wireless802.11ac (2x2)
Expansion slots3 PCIe x1
1 PCIe x16
1 MiniCard