Ryzen 7 2700x Wraith Prism Cooler

Discussion created by se7en082 on Jan 11, 2019
Latest reply on Jan 17, 2019 by elstaci

I figured to make a thread to see if anybody ever had this issue before.  My fan lights up, but doesn't spin.  It just no longer spins after less than a month.  This happened on Tuesday and I put in a request form.  I cannot be without a working computer, I'm ironically enough a CSA agent who works from home, so I decided to go to Best Buy and buy a Corsair H60 cooler.  It is working fine, thank God.


Now I get an email from AMD stating they need video proof of it not working.  I bought it from Amazon and still have until January 29 to return my cpu/cooler.  I just wanted to exchange my defective cooler, which is under warranty and I have all the documentation, yet AMD is giving me the run around.  Anybody else experience this?


If this is the type of customer service I get from AMD, I might just return the whole package to Amazon and get my money back to buy something else.