7 Replies Latest reply on Jan 14, 2019 11:32 PM by jastnorn

    Newest Drivers Crashing Radeon Settings - Adrenalin 2019 Edition 19.1.1

    jastnorn

      Describe your system:
      GFX - XFX RX 480
      System type - Desktop
      OS - Windows 10 Home 64bit  Version 10.0 Build 17134 Service Pack 0.0
      GFX Driver - Adrenalin 2019 Edition 19.1.1
      Display - Samsung U28E590 3840x2160 @60Hz Active DP Cable
      Motherboard - MSI Z170A KRAIT GAMING 3X BIOS: 2.50
      CPU - Intel i5 6600K
      PSU - EVGA Super Nova 750 G2 - 750 Watts
      RAM - 16gb Corsair Vengence LED


      Everything seems to run fine. No issues with other apps. The issue I am having is that after updating the Radeon Software to the newest versions, the settings continues to crash. There are no warnings or notifications on the crash, but when I right click the desktop and select AMD Radeon Settings, it will show in the system tray and then disappear when I move the mouse over it.

      I have tried uninstalling and reinstalling direct download of the 19.1.1 Optional drivers
      I have tried uninstalling and reinstalling direct download of the 18.12.2 drivers
      I have tried uninstalling and reinstalling direct download of the Auto-Detect Installer (Which installed the 19.1.1 Optional drivers)
      Using DDU to clean the system and then tried the Auto-Detect Installer again

      I believe I was on the 18.9.3 version as I updated not too long ago.

      This normally wouldn't be an issue, but it would be nice to still control settings of the card within the AMD app and I am not sure what other issues may be caused from the app continuously crashing without warning or notice of any kind. I use my computer for both work and play, and do not need the system randomly shutting down if the issue worsens.

      Any help is appreciated!

        • Re: Newest Drivers Crashing Radeon Settings - Adrenalin 2019 Edition 19.1.1
          goodplay

          If you updated from 18.9.3, it is usually best to clean install to the new Annual update, have you tried using the custom clean install option in the installer from the downloaded/saved driver pack ?

          2 of 2 people found this helpful
            • Re: Newest Drivers Crashing Radeon Settings - Adrenalin 2019 Edition 19.1.1
              jastnorn

              So I did that and now somehow (without my help) the system has Radeon Software 17.1.1 installed. But the new driver installer does not show the software installed. Screen shot below is of both programs open at the same time.

               

              Control panel also shows it installed.

               

              I am sure at this point, I should either call the Ghostbusters for the ghost in my system or doing a fresh install of windows would clear it up, but I don't want to do either.

               

              How would I remove everything installed?

               

              Safe mode and then manually delete the drivers?

               

               

                • Re: Newest Drivers Crashing Radeon Settings - Adrenalin 2019 Edition 19.1.1
                  goodplay

                  Windows update did an override of the driver.

                  You will have to disconnect/disable/unplug your router/ip device before you start uninstall/install.

                  And not download through the installer, do a manual download/save of the full driver pack direct from amd driver page.

                    • Re: Newest Drivers Crashing Radeon Settings - Adrenalin 2019 Edition 19.1.1
                      jastnorn

                      Tried this to no avail.

                       

                      Started by unplugging my ethernet cable. As per my reply above the full installer of 19.1.1 did not see the installation of the software so I used DDU. DDU said it did not detect Safe Mode, so I restarted in to Safe Mode for full effectiveness of the software.

                       

                      I ran DDU and restarted. I then had some 1990's screen resolution and continued with the install of the 19.1.1 drivers.

                       

                      After the install completed, it asked if I wanted to install Relive, so I did. This prompted a restart and I did as the software requested.

                       

                      Once booted up, I clicked on the settings and they disappeared. I figured this would happen and restarted again. Same result as before.

                       

                      Everything has been done up to this point and nothing seems to resolve the issue as of yet.

                       

                      I feel as if a clean install of Windows would work, but wouldn't truly solve the issue as it would not determine the solution for others who may have it and they do not want to/cannot re-install windows.

                • Re: Newest Drivers Crashing Radeon Settings - Adrenalin 2019 Edition 19.1.1
                  cplifj

                  Make sure to uninstall everything amd, meaning the amd software, any drivers left in windows device manager ( you want it to show basic display driver for the amd card ), run the latest DDU (twice is better than once) , optionally running Privazer to clean your system(drive).   MAKE sure your internetconnection is diconnected during this procedure or windows update will download old amd drivers while cleaning.

                   

                  Reboot and install AMD drivers.

                  • Re: Newest Drivers Crashing Radeon Settings - Adrenalin 2019 Edition 19.1.1
                    jastnorn

                    Fixed it.

                     

                    Installed by using the Clean install option. System rebooted into some odd boot loop with nothing on the screen. Powered down fully and then it turned on fine.

                     

                    Auto launcher came up and installed the 19.1.1 drivers and asked for a reboot. I complied with it and once rebooted there were no Radeon Settings installed.

                     

                    Found the folder C:\Program Files\AMD\CCC2\Install and ran the installer there. Works so far.

                     

                    I missed you Freesync.

                     

                     

                    Thank you to all for the help!

                    2 of 2 people found this helpful