AnsweredAssumed Answered

unable to install drivers

Question asked by indub on Jan 10, 2019
Latest reply on Jun 23, 2020 by duijckaerts

I have been unable to install any of the recent driver package updates, 18.12.2, 18.12.3 and 19.1.1 on two identical pcs.  Both crash and restart the pc before the install completes right around where the screen typically flickers.


I have no issue installing so I'll stay there for now.  If you have any suggestions on what the issue could be with the newer releases, let me know!


My System Specs:

GPU: AMD Radeon R9 390X

Driver: Radeon Software Adrenalin Edition Driver Version (Windows Driver Store Version 25.20.14011.10001)

Computer: Desktop, HP Phoenix Envy 860-170VR

Operating System: Windows 10 Home 64-bit (10.0, Build 17763) 

BIOS: A0.59 (type: UEFI)

Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz

Memory: 8192MB RAM

DirectX Version: DirectX 12