6 Replies Latest reply on Jan 12, 2019 12:31 PM by elstaci

    Monitor does not resume after inactivity suspension

    porroro

      Hello everyone!

      I'm having a problem with my new pc and I'd like you to help me as much as possible.

      My monitor is suspended after 10 minutes of inactivity, but then I can not activate it or moving the mouse or keyboard, I must force a restart to continue working.

      This happens using VGA connector. but when I use the dvi-d connector this does not happen.

       

      I tried to BIOS update and then format and install windows from scratch with updated drivers from both the motherboard and the graphics card

      I have tried configuring the power options of windows, disable hibernation, hybrid hibernation, suspension, hard disk shutdown, etc. I only leave the option to turn off the screen after 10 minutes of inactivity.

      I tried with 2 monitors and 2 different vga connectors, to rule out that the problem lies there.

       

      Sincerely I have tried to solve it in many ways but I have not succeeded, any help or suggestion?

      Thanks and sorry if this post does not correspond here

       

      My pc:

      Asus prime b350m-a

      AMD Ryzen 5 2400g

      Kingston Fury 8gb 2400mhz

      XTX 500 plus bronze1

      Windows 10 x64 (updated to date)