AnsweredAssumed Answered

Monitor does not resume after inactivity suspension

Question asked by porroro on Jan 10, 2019
Latest reply on Jan 12, 2019 by elstaci

Hello everyone!

I'm having a problem with my new pc and I'd like you to help me as much as possible.

My monitor is suspended after 10 minutes of inactivity, but then I can not activate it or moving the mouse or keyboard, I must force a restart to continue working.

This happens using VGA connector. but when I use the dvi-d connector this does not happen.

 

I tried to BIOS update and then format and install windows from scratch with updated drivers from both the motherboard and the graphics card

I have tried configuring the power options of windows, disable hibernation, hybrid hibernation, suspension, hard disk shutdown, etc. I only leave the option to turn off the screen after 10 minutes of inactivity.

I tried with 2 monitors and 2 different vga connectors, to rule out that the problem lies there.

 

Sincerely I have tried to solve it in many ways but I have not succeeded, any help or suggestion?

Thanks and sorry if this post does not correspond here

 

My pc:

Asus prime b350m-a

AMD Ryzen 5 2400g

Kingston Fury 8gb 2400mhz

XTX 500 plus bronze1

Windows 10 x64 (updated to date)

 

 

 

 

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