AnsweredAssumed Answered

Video output is intermittent.

Question asked by firekrotch26 on Dec 26, 2018
Latest reply on Dec 27, 2018 by pokester

Screen goes blank but sound still play through the speakers and no response for anything like capslock. this happens sometimes even out side of gaming. plugging the hdmi cable into the onboard hdmi port does nothing but hard reset brings output back on. Sometimes i can play for hours while other times its minutes. No changes other than software updates AFTER the problem started a week or so ago. Need help please!

 

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - AMD Radeon R9 200 Series

Device ID - 67B1

Vendor ID - 1002

SubSystem ID - E285

SubSystem Vendor ID - 174B

Revision ID - 00

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version - 015.042.000.000

BIOS Part Number - 113-E285FOC-X003

BIOS Date - 2013/12/11 23:29

Memory Size - 4096 MB

Memory Type - GDDR5

Memory Clock - 1300 MHz

Core Clock - 1000 MHz

Total Memory Bandwidth - 332 GByte/s

Memory Bit Rate - 5.20 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

OpenGL® API Version - 4.6

OpenCL™ API Version - 2.0

 

 

Radeon Settings Version - 2018.1206.1949.35667

View Release Notes - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-18-12-2

Driver Packaging Version - 18.50.02-181206a-337011C-RadeonSoftwareAdrenalin2019

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01377

OpenGL® Version - 25.20.15000.13543

OpenCL™ Version - 25.20.15002.58

AMD Mantle Version - 9.1.10.0295

AMD Mantle API Version - 102400

AMD Audio Driver Version - 10.0.1.7

Vulkan™ Driver Version - 2.0.64

Vulkan™ API Version - 1.1.86

 

Radeon Software Version - 18.12.2

Radeon Software Edition - Adrenalin 2019

Graphics Chipset - AMD Radeon R9 200 Series

Memory Size - 4096 MB

Memory Type - GDDR5

Core Clock - 1000 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz

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