AnsweredAssumed Answered

Rx 580, Crashes and signal lost

Question asked by glennin on Dec 25, 2018
Latest reply on Dec 27, 2018 by Hardwood

Alright I got a big problem with my SAPPHIRE Nitro + Radeon RX 580 Special Edition 8GB. The problem is when i play Insurgency Sandstorm, Wolfenstein II The New Colossus or XCOM 2 (have only tested them with the card) my pc crashes. 10 min in to the game then my both screens goes black with no signal and the speakers just makes a statik sound like if a audio card dies. After like 3 sec the sound dies but the screen is still black with no video signal. It only goes back to normal when I hit the re-boot button. Have the latest drivers for the card at this time (Adrenalin 2019 Edition 18.12.2).

Had a XFX RX 480 before that worked fine as melted butter on a toast and before you ask YES I did remove the rx 480 drivers before I installed the RX 580. The crashes only come when I play games, when I watch YouTube or on Twitter it works like a charm.

Any help will be awesome!




My specs:

CPU: AMD FX-6350 Six-Core

RAM: 16GB ddr 3 (1333mhz)

GPU: Sapphire Nitro+ Radeon RX 580 8gb

PSU: Cooler Master 750w

Motherboard: ASUS m5a97 r2.0