AnsweredAssumed Answered

Windows update clashing with video card - Help please

Question asked by 1rjg on Dec 22, 2018
Latest reply on Jan 2, 2019 by hardcoregames™

Hi All,

 

I'm pretty limited when it comes to everything computers but will try to be as accurate as possible.

 

A couple of months ago my PC did an automatic update of Windows 100 which gave me the blue screen of death.

I was unable to restart the PC to the point of getting into Windows, it would simply show the windows logo and then the screen would go black.

 

I was able to enter in safe mode and disable the video card which allows me to restart windows normally each time, however I have now lost sound to my computer (through HDMI) and have very basic graphics, a stretched screen with red ribbons running down the screen.

 

I've tried to install the latest AMD driver. I've even used the AMD automatic driver programme to identify the correct drivers but every time a driver is installed, the pc crashes and won't let me back into Windows unless using Safe Mode.

 

My Windows 10 64 bit is fully updated. I don't know what else to do.

 

My VGA card is a Gigabyte R9-270C-2GD.

 

Can anyone help me work through this or suggest another remedy?

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