AnsweredAssumed Answered

New Vega 64 Crashes Randomly/Frequently (Single and Multiple Monitors)

Question asked by rottenapollo on Dec 19, 2018
Latest reply on Dec 23, 2018 by astrix_au

I'm sorry in advance for the long post!  I recently upgraded my HD7870, fully stable, to a Vega 64 to better utilize my FreeSync monitor.  I've been troubleshooting this for days now, and I'm able to replicate the problem consistently, but sometimes the crashes will come randomly, not while gaming or doing anything particularly taxing on the card.  After looking up and down in forums, I find people have experienced similar issues, but either they've not been addressed by AMD or users who have solved their issues haven't reported back with a solution that fits my circumstance.  Please help!!  I've had numerous crashes of the following characteristics:

 

  1. Monitors and computer freeze, with audio continuing to play (must manually restart)
  2. Monitor 1 goes black and Monitor 2 goes white and computer freezes, with audio not continuing to play (must manually restart)
  3. Monitors go black and computer instantly restarts

All with no BSOD.

 

My setup is this:

  • Video Card: Sapphire Vega 64 (Reference Cooling)
  • Drivers:  AMD Radeon (18.12.2 and 18.12.3)
  • OS: Win 7 Premium
  • CPU: i7-4770K @ 3.5GHz
  • Cooler: Hyper 212 Evo
  • MB: MSI Z87-G45 Gaming
  • RAM: 16GB DDR3 1866MHz
  • PSU: EVGA 750W Bronze+
  • Monitors: ASUS MG28UQ, 4K@60Hz with DP 1.2 (Primary); AOC 12353PH, 1080@60Hz with HDMI (with UltraMon)
  • Additional: Optical drive; Multi card reader; 2TB SSHD (System); 240GB SSD; 500GB SSD

 

I can replicate the third issue simply by running Windows Experience Index.  Without fail, it will crash and restart.  Other graphics stress tests cause the monitor freezes.  Crashes have also occurred after turning off FreeSync, using a single monitor, updating all drivers, using Power Save / Balanced / Turbo / Custom settings with more and less power draw.  I've used Memtest86 to run a full memory check, with 0 errors.  CPUz to monitor and stress test CPU, no crashes or anything out of the ordinary.  And I'm using HWMonitor to keep a close eye on all my temps and clocks, but nothing jumps out at me :<

 

I've used WhoCrashed, and have only returned one error report (after crashing the 2nd mentioned way).  This is what it said:

 

On Wed 12/19/2018 4:45:51 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\121918-20826-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4874EC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800E4F08F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

Also, AMD Radeon Settings frequently tells me that "Default Radeon WattMan settings have been restored due to unexpected system"

 

 

Might I just have a defective card?  I don't know what hardware problem there could be!  Thank you so much for any help you're able to offer me :<  I hope I don't have to just return it for a new one, but it's my last resort if I can't find another way to fix it.

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