AnsweredAssumed Answered

Drivers not working properly

Question asked by oscarbcortes on Dec 17, 2018
Latest reply on Feb 7, 2019 by cwadenga

Hi, I have a 15-aw002la HP notebook that works with an AMD Radeon R7 M340 and a AMD Radeon R5 Graphics cards. The problem I have is that whenever I try to enter to Radeon Settings an error message pops up that says that either I don't have a Radeon drivers or that my drivers aren't working properly

When I go into the Device Manager, the 2 graphic cards appear with a warning signal and this is what it says:

-For the R7 M340: PCI device  \VEN_1002&DEV6900&SUBSYS_81FE103C&REV_83\4&be242f6&0019 requires more instalation

-For the R5 Graphics: PCI device \VEN_1002&DEV9874&SUBSYS_81FE103C&REV_CA13&11583659&1&08 requires more instalation


I should mention that I recently formatted my notebook from zero, to factory settings.

I've already downloaded and used the ne Radeon Software Adrenaline 18.9.3 and I've already downloaded the "latest and recommended" drivers.