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[Win 10] Graphics card driver not compatible after newest update from 18.5.x

Question asked by jaxlikeslasers2 on Dec 16, 2018
Latest reply on Feb 20, 2019 by jcanose

I have a RX 570 and after updating the Radeon software and driver via the Radeon software. I have since followed all the relevant instruction I have found online that addresses the error message "No AMD graphics driver is installed, or the AMD driver is not functioning properly." I have used both DDU (in safe mode) and the AMD cleanup utility and reinstalling the software/driver from amd.com multiple time but the problem still persist. I have tried disabling the Windows Update and using Windows Update exclusively for the graphics card driver. Nothing worked. I have also followed these pinned instructions at this forum. But nothing worked either. Desperately I reset my computer (without removing the files) and it did not work. I have emailed the AMD support team and they were helpful (shout out to Tarun) and replied to my messages, but the instructions were similar to the ones I found online and it did not work either.

 

When I looked into the software installation files, I tried to install the drivers directly. But it did not work either. I received the following error. I have no idea how to proceed from here. There are no solutions I can find online so far either. This doesn't quite make sense to me because I have a 64-bit system and this is indeed for 64 bit systems. Perhaps it is other parameters that are incompatible? I am unsure.

 

I am quite sad because it seemed like everything fell apart after I clicked the update button. Any feedback will be greatly appreciated. Sorry if this is indeed a duplicate question.

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