AnsweredAssumed Answered

Can't install any AMD driver on laptop

Question asked by anbis1 on Dec 15, 2018
Latest reply on Dec 16, 2018 by anbis1

Problems: unable to install any AMD driver on my laptop.

System config: Dell Inspiron 5537, I5 4200u, 8gb ddr3 ram, AMD HD8670m 2gb, no curent AMD driver because I used DDU

Step to reproduce: install latest 18.12.2 crimson driver or any crimson driver

Expected behavior: installation complete and a pop up that say restart is required

Actual behavior: install program crash mid installation and entire laptop freezes with USB devices losing their power (I only have mouse connected but switching to different USB port has the same results)

additional notes: after force shut down and turning on laptop again, it freezes on black screen after the boot part with windows logo. Have to boot up in safe mode and perform clean drivers uninstall in order to boot laptop properly again.