AnsweredAssumed Answered

Repeatedly APPCRASH of amdacpusrsvc.exe

Question asked by skeefiez11 on Dec 14, 2018
Latest reply on Dec 17, 2018 by kingfish

Hi - I was looking over my event viewer and see a few of these appcrash errors:

The description for Event ID 0 from source amdacpusrsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

If the event originated on another computer, the display information had to be saved with the event.

 

The following information was included with the event:

 

amdacpusrsvc

[EVENT]: SERVICE_CONTROL_POWEREVENT: RESUME: IOCTL_USR_SVC_TO_ACPKSD_POWER_STATE_NOTIFICATION: FAILED

=====================================================================

Faulting application name: amdacpusrsvc.exe, version: 2016.718.1650.38, time stamp: 0x578d4164

Faulting module name: amdacpusrsvc.exe, version: 2016.718.1650.38, time stamp: 0x578d4164

Exception code: 0xc0000005

Fault offset: 0x00000000000040cf

Faulting process id: 0x1144

Faulting application start time: 0x01d49236fd55d792

Faulting application path: C:\Program Files\AMD\{920DEC42-4CA5-4d1d-9487-67BE645CDDFC}\amdacpusrsvc.exe

Faulting module path: C:\Program Files\AMD\{920DEC42-4CA5-4d1d-9487-67BE645CDDFC}\amdacpusrsvc.exe

Report Id: 084242da-9a34-436c-8f30-747a5378db23

Faulting package full name:

Faulting package-relative application ID:

=======================================================================

The description for Event ID 0 from source amdacpusrsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

If the event originated on another computer, the display information had to be saved with the event.

 

The following information was included with the event:

 

amdacpusrsvc

acpusrsvc: InitalizationForWDDM_2_0: EvictSurfaceEvictSurface : FAILED

=======================================================================

Fault bucket 120520842526, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

 

Problem signature:

P1: amdacpusrsvc.exe

P2: 2016.718.1650.38

P3: 578d4164

P4: amdacpusrsvc.exe

P5: 2016.718.1650.38

P6: 578d4164

P7: c0000005

P8: 00000000000040cf

P9:

P10:

 

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB094.tmp.mdmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB344.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB394.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB3B1.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB43E.tmp.txt

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_amdacpusrsvc.exe_8ff2ab9b0da6f63d7476850df2923457479b84_1fa42822_0fe9b789

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 084242da-9a34-436c-8f30-747a5378db23

Report Status: 268435456

Hashed bucket: 37afd8858f5246c0e71d4de5da36bfa0

Cab Guid: 0

==============================================

Any idea how to resolve or what is causing this?

Thanks

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