2 Replies Latest reply on Dec 17, 2018 5:04 PM by kingfish

    Repeatedly APPCRASH of amdacpusrsvc.exe

    skeefiez11

      Hi - I was looking over my event viewer and see a few of these appcrash errors:

      The description for Event ID 0 from source amdacpusrsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

      If the event originated on another computer, the display information had to be saved with the event.

       

      The following information was included with the event:

       

      amdacpusrsvc

      [EVENT]: SERVICE_CONTROL_POWEREVENT: RESUME: IOCTL_USR_SVC_TO_ACPKSD_POWER_STATE_NOTIFICATION: FAILED

      =====================================================================

      Faulting application name: amdacpusrsvc.exe, version: 2016.718.1650.38, time stamp: 0x578d4164

      Faulting module name: amdacpusrsvc.exe, version: 2016.718.1650.38, time stamp: 0x578d4164

      Exception code: 0xc0000005

      Fault offset: 0x00000000000040cf

      Faulting process id: 0x1144

      Faulting application start time: 0x01d49236fd55d792

      Faulting application path: C:\Program Files\AMD\{920DEC42-4CA5-4d1d-9487-67BE645CDDFC}\amdacpusrsvc.exe

      Faulting module path: C:\Program Files\AMD\{920DEC42-4CA5-4d1d-9487-67BE645CDDFC}\amdacpusrsvc.exe

      Report Id: 084242da-9a34-436c-8f30-747a5378db23

      Faulting package full name:

      Faulting package-relative application ID:

      =======================================================================

      The description for Event ID 0 from source amdacpusrsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

      If the event originated on another computer, the display information had to be saved with the event.

       

      The following information was included with the event:

       

      amdacpusrsvc

      acpusrsvc: InitalizationForWDDM_2_0: EvictSurfaceEvictSurface : FAILED

      =======================================================================

      Fault bucket 120520842526, type 4

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

      Problem signature:

      P1: amdacpusrsvc.exe

      P2: 2016.718.1650.38

      P3: 578d4164

      P4: amdacpusrsvc.exe

      P5: 2016.718.1650.38

      P6: 578d4164

      P7: c0000005

      P8: 00000000000040cf

      P9:

      P10:

       

      Attached files:

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB094.tmp.mdmp

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB344.tmp.WERInternalMetadata.xml

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB394.tmp.xml

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB3B1.tmp.csv

      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB43E.tmp.txt

       

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_amdacpusrsvc.exe_8ff2ab9b0da6f63d7476850df2923457479b84_1fa42822_0fe9b789

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 084242da-9a34-436c-8f30-747a5378db23

      Report Status: 268435456

      Hashed bucket: 37afd8858f5246c0e71d4de5da36bfa0

      Cab Guid: 0

      ==============================================

      Any idea how to resolve or what is causing this?

      Thanks