0 Replies Latest reply on Dec 13, 2018 4:50 AM by masterheman

    CANNOT INSTALL NEW DRIVERS - CrossFire R9-390x - PC restart when install drivers 18.12.1.1 - PLEASE HELP

    masterheman

      Hi dear AMD

      sorry for main bad english

       

       

      i have problem to install latest display driver, every time  when i press install drivers, i press custom or express button install drivers after while monitors turns off and pc restart reboot

       

      last working driver is 18.9.3

       

       

      i have tested combinations with w10pro/home from 1709 to 1809 (clear instalation) = same problems reboot

      i have tested combinations with one,two, tree LCD = same problem reboot

       

      I did not try just one graphic because I do not want to pull it out of the slot still  and i want crossfire cards

       

       

      my PC setup i have crossfire with 3xLCD fullhd eyefinity

      bios setup  UEFI mode  - CSM disabled

       

      Operating System:                                                        Microsoft Windows 10 Home (x64) Build 16299.15 (1709/RS3)
      CPU Brand Name:                                                          Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz
      Motherboard Model:                                                       ASRock X99 Professional Gaming i7
      BIOS Version:                                                            P1.40
      Total Memory Size:                                                       32 GBytes
      2x8 + 4x4 at 2800 frekvenciDDR4

       

      Video Card:     secondary   card                                                    Sapphire Radeon R9 390  -8 gb ram
      bios:

      015.049.000.004.000000

      Grenada PRO

      BIOS Part Number

      113-2E3243U-X4H

       

      Video Card:       Primary card                                                       Sapphire Radeon R9 390X - 8gb ram
      bios:

      015.049.000.004

      Grenada XT

      BIOS Part Number

      113-1E3243U-X4G

       

      Audio Adapter:                                                           Creative SB Recon3D PCIe Audio Controller
      Disk Drive Model:                                                             Samsung SSD 960 EVO 500GB

       

       

      please help me i frustrated

       

      best egard your fan HEMAN