AnsweredAssumed Answered

DVI TV-1 disconnects when HDMI TV-2 is connected: Radeon HD6410D

Question asked by tigerbert on Dec 12, 2018
Latest reply on Dec 13, 2018 by elstaci

Hello,

TV-1 is connected via DVI-i to HDMI cable.  When I connect TV-2 via HDMI to HDMI, TV-1 disconnects/no signal.  Both TV monitors work well when connected independently.  Have swapped cables between monitors, same results.  Regardless, when the HDMI to HDMI cable is connected, the DVI to HDMI TV disconnects/no-signal.  Updated HD6410D via Windows 10 Device Manager.  Response is most current is already installed.  AMD website reports that it does not provide updated drivers for this.  Refers me to Microsoft.

 

Worked fine in March/April 2018.  Now, that I need the second monitor, I'm dead in the water.

Thank you for your help!

 

System:

OS:  Windows 10 Home

Version:  10.0.17134 Build 17134

System:  MSI, Model:  MS-7696

System Type:  x64- based PC

Processor:  AMD A4-3400 APU with Radeon HD Graphics 2.70GHz

Graphics:  AMD Radeon HD6410D

Driver Version:  15.201.1151.0

Resolution:  1920 x 1080 x 60Hz

TV/Monitors:  Both Samsung Syncmaster, 22 or 23 inch diagonal.

Outcomes