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Can't get RX 590 to run on Ubuntu Desktop 18.04.1 with amd-gpu-pro 18.40

Question asked by nd7pszmc on Dec 6, 2018
Latest reply on Dec 27, 2019 by ryanhord

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Hello, On a fresh install of Ubuntu Desktop 18.04.1 with amdgpu-pro 18.40 (Radeon™ Software for Linux® 18.40 Highlights | AMD) I can't get an RX 590 to run even though the "Product Family Compatibility" claims support for the RX 590 series. the computer boots to a purple screen, then the GPU revs up to full fan speed, then the GPU fan speed goes back to normal, then the screen turns and stays black.

The same system runs fine with an RX 470

I tested the RX 590 on Windows 10 to confirm that the issue isn't with the GPU and it seems to run without issue on Windows 10.

Any help would be greatly appreciated, thanks!

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alec6 Dec 7, 2018 7:40 AM
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Hello,
Got the same problem. I just install RX 590 and amdgpu-pro 18.40 driver, Ubuntu start then the screen turn black and i can't do anything just reboot.
I don't have the problem on Windows 10.
Untilthis problem was fixed i have found a temporary solution, into the grub menu select advanced boot option and select Ubuntu XXX (recovery mode) and after resume startup.
Hope this can help you.
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- ryanhord @ alec6 on Dec 27, 2019 7:46 PM
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  I know this is a year old now, but I'm having the exact same problem and it (only) works in recovery mode.
  Though I'd like to enter in normal(?) mode. Have you been able to solve this?
  Please, I don't know what else to try!
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justwonder Dec 8, 2018 1:50 AM
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Same problem with RX580 on Ubuntu 18.04. I had to uninstall amdgpu-pro (18.40) and use the Radeon driver that comes with Ubuntu. Since I need to run OpenCL, I installed amdgpu-pro again with headless mode and it worked. So it looks to me the display driver part doesn't work.
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nikkuz Dec 9, 2018 1:22 AM
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Not sure this is applicable... AFAIK, AMDGPU pro uses same kernel module as AMDGPU without pro (which use MESA to implement OpenGL & Vulkan), so it should be.
That kernel module has issues with 590, at least with some OEM versions. There are number of patches which intended to fix this, but they are in testing now. You can partially fix this, you will be able to boot and work, but videocard will not boost, so performance will be times less than has to be.
With opensource driver you can do this by adding amdgpu.dpm=0 to linux image command line. Amdgpu pro kernel module may have another name.
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billy72 Dec 9, 2018 6:51 AM
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Hi nd7pszmc

Based on my experience with Sapphire Pulse RX 580 | Ubuntu 18.04.1 (totally upgraded) | AMD Drivers 18.40 for Linux all works as expected.

If we go to the link shared for you we can see another link for installation instructions

and clicking on it we will get there to Radeon™ Software for Linux® Installation webpage

and we can see in Overview the Stack Variants

It means that you are trying to install the driver designed for Pro GPUs (FirePro or Radeon Pro) in your system with GPU for Gaming or Entertainment purposes.

Please type on terminal amdgpu-pro-uninstall , reboot and type sudo ./amdgpu-install --opencl=legacy (for openCL support for Polaris chips based GPU,s)
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- nd7pszmc @ billy72 on Dec 11, 2018 8:28 PM
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  I doubt the problem lies in using amdgpu-pro (which is generally recommended over amdgpu unless you care about open source since it provides better performance not only for "pro" applications and *pro cards but also for gaming and consumer cards)
  
  Also, I kinda doubt
  
  " Please type on terminal amdgpu-pro-uninstall , reboot and type sudo ./amdgpu-install --opencl=legacy (for openCL support for Polaris chips based GPU,s) "
  
  would do much since "amdgpu-install" has been known in the past to be nothing more than a soft link to "amdgpu-pro-install",
  
  "diff amdgpu-install amdgpu-pro"
  
  returns nothing, and upon manually reading the two scripts they seem to be the same.
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  - billy72 @ nd7pszmc on Dec 12, 2018 1:23 PM
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    nd7pszmc
    
    nd7pszmc wrote:
    
    I doubt the problem lies in using amdgpu-pro (which is generally recommended over amdgpu unless you care about open source since it provides better performance not only for "pro" applications and *pro cards but also for gaming and consumer cards)
    
    Also, I kinda doubt
    
    " Please type on terminal amdgpu-pro-uninstall , reboot and type sudo ./amdgpu-install --opencl=legacy (for openCL support for Polaris chips based GPU,s) "
    
    would do much since "amdgpu-install" has been known in the past to be nothing more than a soft link to "amdgpu-pro-install",
    
    "diff amdgpu-install amdgpu-pro"
    
    returns nothing, and upon manually reading the two scripts they seem to be the same.
    
    If you believe that any official document from AMD Drivers & Support webpage about driver installation processes should be reissued please do not hesitate to contact AMD, your opinion is important: AMD Issue Reporting Form or Support Ticket Process | AMD
    
    Personally I never had a positive experience with hardware recently launched to the market through any GNU/Linux distribution until the Developers had time to make the necessary updates.
    
    Here in Support Forums we are mostly users, maybe in Devgurus you can get more advanced and current information.
    
    To keep in mind : regardless of being a GNU/Linux or MS Windows user it's important to read INFORMATION REQUIRED WHEN POSTING A QUESTION
    
    All the best
    
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    - nd7pszmc @ billy72 on Dec 16, 2018 8:37 AM
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      Thanks! I'm new here so I'm still learning to navigate, all the links you provided are really helpful. Devgurus is much more in line with what I'm looking for. Thanks for the "INFORMATION REQUIRED..." link since it's always nice to learn the general "best practices" followed by a specific community, sorry for not following those.
      
      I'll go poke around Devgurus but I doubt this specific issue will actually be resolved. What seems more likely to me is more in line with our shared experience of:
      
      "Personally I never had a positive experience with hardware recently launched to the market through any GNU/Linux distribution until the Developers had time to make the necessary updates."
      
      and that it'll start working with later versions of the driver.
      
      thanks again and have a great day!
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nd7pszmc Dec 11, 2018 8:29 PM
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Update, I've tried running the RX 590 with the ubuntu server live install usb and the same issue occurs (even with the display cable pluged into the iGPU port on the motherboard.) I unplugged the card to install ubuntu server 18.04.1 on the computer then installed amdgpu-pro 18.40 with the "--opencl=legacy" and "--headless" flags. I then plugged the card back in (display cable stayed attached to the motherboard) and the same issue occurs where the system won't boot. Also I noticed that the BIOS is very small when the display cable is plugged into the GPU which is strange behavior.
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wibble_green-tea Dec 26, 2019 10:35 PM
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You need to be running kernel version 4.20 or higher, have the firmware for your card and get the updated vulkan drivers. There is a decent guide from levelonetechs ( https://forum.level1techs.com/t/rx590-ubuntu-18-04-setup-guide/137521 ) .

This is the process I went through on a dual boot system. Depending on your configuration the steps may differ. Before starting, backup all your important data, configs, keys, etc & keep them safe.

1. Make sure you're updated to the latest current release. e.g.:

sudo apt -y update && sudo apt -y dist-upgrade

now reboot.

2. Add the firmware for your GPU from https://people.freedesktop.org/~agd5f/radeon_ucode/

e.g.
cd /lib/firmware/amdgpu/
sudo wget https://people.freedesktop.org/~agd5f/radeon_ucode/polaris10_k2_smc.bin

3. Update your kernel to 4.20 or better. There are various ways to do this. If you are confident with cli, the manual process uses dpkg, Kernels for manual update can be found here: https://kernel.ubuntu.com/~kernel-ppa/mainline/

OR, you can use a tool like UKTools, ukuu or a combination of scripts such as Linux Kernel Utilities

once installed, reboot.

after reboot run 'uname -a' & verify you're running on the right kernel.

4. Download & install the amdgpu drivers from https://www.amd.com/en/support/previous-drivers/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-590
e.g.
wget https://drivers.amd.com/drivers/linux/amdgpu-pro-19.20-812932-ubuntu-18.04.tar.xz

tar -xvf amdgpu-pro-19.20-812932-ubuntu-18.04.tar.xz

cd amdgpu-pro-19.20-812932-ubuntu-18.04/

sudo ./amd-pro-install --headless

You will find any install errors in a log under
/var/lib/dkms/amdgpu/19.20-812932/build/make.log

running the --headless will allow apt to deal with any unmet dependancies.

Now run 'update-initramfs -k all -u'

5. Add the Vulkan drivers and utilities:

wget -qO - http://packages.lunarg.com/lunarg-signing-key-pub.asc | apt-key add -
sudo wget -qO /etc/apt/sources.list.d/lunarg-vulkan-bionic.list http://packages.lunarg.com/vulkan/lunarg-vulkan-bionic.list
sudo apt update
sudo apt install vulkan-sdk
update-initramfs -k all -u

With a bit of luck you should be good for 4K on a single screen, upto 1440p res on dual screen. I haven't got it working on dual screens at 4k yet, best so far is 4k/1440. possibly a cabling issue (I have a 1.2 & 1.4), the 1.4 gives 4k, the other flashes black when set to 4k but is fine on 1440. Waiting on the post for a new set of 1.4 cables.

Good luck.
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- trivent @ wibble_green-tea on Dec 27, 2019 7:24 AM
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  I have been trying to properly install the RX 590 on my Ubuntu 18.04 system for weeks now. I have followed the level1techs step by step guide and the video that was posted. The firmware that is listed on the website that is provided only goes up to Polaris 12. The RX 590 is built using Polaris 30.
  
  I have downloaded EVERY file in the link and placed them in cd /lib/firmware/amdgpu/. The proper driver is still not being displayed. Installing the driver using the provided steps lets Ubuntu 18.04 utilize the card as if it were a RX580x. Are there other options?
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ryanhord Dec 27, 2019 9:06 PM
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Okay I've FINALLY been able to solve my problem (the exact same thing that happens to OP).
I was able to enter from recovery mode so from there this is what I did:

1. I set NOMODESET in the /etc/default/grub file. To do this go to the mentioned file and go to the line that looks something like this:
```
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
```
add `nomodeset` and it should be something like this:
```
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash nomodeset"
```
Finally run `sudo update-grub` and reboot.

For more information on why this works (or if you have any extra doubts on how to exactly do this) here is the source: Ubuntu Forums.

Weirdly my /etc/default/grub file was empty, so I just copied the example from /usr/share/grub/default/grub as adviced here: grub2 - There was no /etc/default/grub file, so how come my system was able to boot? - Ask Ubuntu. Then reboot and all worked fine.

2. A bit of backstory: I was able to boot into recovery mode so before all this I installed amdgpu-pro (foolishly) from recovery mode (don't do it).
I was able to enter in Ubuntu normally but I had some visual glitches. So to solve the glitches I just uninstalled amdgpu-pro with the following command: `amdgpu-pro-uninstall`.
(If you didn't install amdgpu-pro you don't need to do this).

I still have a brief glitch effect after I enter my password, but other than that is all working fine!!!
Hope this helps anyone with this same problem!
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Can't get RX 590 to run on Ubuntu Desktop 18.04.1 with amd-gpu-pro 18.40

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