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Can't get RX 590 to run on Ubuntu Desktop 18.04.1 with amd-gpu-pro 18.40

Question asked by nd7pszmc on Dec 6, 2018
Latest reply on Dec 16, 2018 by nd7pszmc

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Hello, On a fresh install of Ubuntu Desktop 18.04.1 with amdgpu-pro 18.40 (Radeon™ Software for Linux® 18.40 Highlights | AMD) I can't get an RX 590 to run even though the "Product Family Compatibility" claims support for the RX 590 series. the computer boots to a purple screen, then the GPU revs up to full fan speed, then the GPU fan speed goes back to normal, then the screen turns and stays black.

The same system runs fine with an RX 470

I tested the RX 590 on Windows 10 to confirm that the issue isn't with the GPU and it seems to run without issue on Windows 10.

Any help would be greatly appreciated, thanks!

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alec6 Dec 7, 2018 7:40 AM
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Hello,
Got the same problem. I just install RX 590 and amdgpu-pro 18.40 driver, Ubuntu start then the screen turn black and i can't do anything just reboot.
I don't have the problem on Windows 10.
Untilthis problem was fixed i have found a temporary solution, into the grub menu select advanced boot option and select Ubuntu XXX (recovery mode) and after resume startup.
Hope this can help you.
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justwonder Dec 8, 2018 1:50 AM
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Same problem with RX580 on Ubuntu 18.04. I had to uninstall amdgpu-pro (18.40) and use the Radeon driver that comes with Ubuntu. Since I need to run OpenCL, I installed amdgpu-pro again with headless mode and it worked. So it looks to me the display driver part doesn't work.
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nikkuz Dec 9, 2018 1:22 AM
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Not sure this is applicable... AFAIK, AMDGPU pro uses same kernel module as AMDGPU without pro (which use MESA to implement OpenGL & Vulkan), so it should be.
That kernel module has issues with 590, at least with some OEM versions. There are number of patches which intended to fix this, but they are in testing now. You can partially fix this, you will be able to boot and work, but videocard will not boost, so performance will be times less than has to be.
With opensource driver you can do this by adding amdgpu.dpm=0 to linux image command line. Amdgpu pro kernel module may have another name.
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billy72 Dec 9, 2018 6:51 AM
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Hi nd7pszmc

Based on my experience with Sapphire Pulse RX 580 | Ubuntu 18.04.1 (totally upgraded) | AMD Drivers 18.40 for Linux all works as expected.

If we go to the link shared for you we can see another link for installation instructions

and clicking on it we will get there to Radeon™ Software for Linux® Installation webpage

and we can see in Overview the Stack Variants

It means that you are trying to install the driver designed for Pro GPUs (FirePro or Radeon Pro) in your system with GPU for Gaming or Entertainment purposes.

Please type on terminal amdgpu-pro-uninstall , reboot and type sudo ./amdgpu-install --opencl=legacy (for openCL support for Polaris chips based GPU,s)
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- nd7pszmc @ billy72 on Dec 11, 2018 8:28 PM
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  I doubt the problem lies in using amdgpu-pro (which is generally recommended over amdgpu unless you care about open source since it provides better performance not only for "pro" applications and *pro cards but also for gaming and consumer cards)
  
  Also, I kinda doubt
  
  " Please type on terminal amdgpu-pro-uninstall , reboot and type sudo ./amdgpu-install --opencl=legacy (for openCL support for Polaris chips based GPU,s) "
  
  would do much since "amdgpu-install" has been known in the past to be nothing more than a soft link to "amdgpu-pro-install",
  
  "diff amdgpu-install amdgpu-pro"
  
  returns nothing, and upon manually reading the two scripts they seem to be the same.
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  - billy72 @ nd7pszmc on Dec 12, 2018 1:23 PM
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    nd7pszmc
    
    nd7pszmc wrote:
    
    I doubt the problem lies in using amdgpu-pro (which is generally recommended over amdgpu unless you care about open source since it provides better performance not only for "pro" applications and *pro cards but also for gaming and consumer cards)
    
    Also, I kinda doubt
    
    " Please type on terminal amdgpu-pro-uninstall , reboot and type sudo ./amdgpu-install --opencl=legacy (for openCL support for Polaris chips based GPU,s) "
    
    would do much since "amdgpu-install" has been known in the past to be nothing more than a soft link to "amdgpu-pro-install",
    
    "diff amdgpu-install amdgpu-pro"
    
    returns nothing, and upon manually reading the two scripts they seem to be the same.
    
    If you believe that any official document from AMD Drivers & Support webpage about driver installation processes should be reissued please do not hesitate to contact AMD, your opinion is important: AMD Issue Reporting Form or Support Ticket Process | AMD
    
    Personally I never had a positive experience with hardware recently launched to the market through any GNU/Linux distribution until the Developers had time to make the necessary updates.
    
    Here in Support Forums we are mostly users, maybe in Devgurus you can get more advanced and current information.
    
    To keep in mind : regardless of being a GNU/Linux or MS Windows user it's important to read INFORMATION REQUIRED WHEN POSTING A QUESTION
    
    All the best
    
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    - nd7pszmc @ billy72 on Dec 16, 2018 8:37 AM
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      Thanks! I'm new here so I'm still learning to navigate, all the links you provided are really helpful. Devgurus is much more in line with what I'm looking for. Thanks for the "INFORMATION REQUIRED..." link since it's always nice to learn the general "best practices" followed by a specific community, sorry for not following those.
      
      I'll go poke around Devgurus but I doubt this specific issue will actually be resolved. What seems more likely to me is more in line with our shared experience of:
      
      "Personally I never had a positive experience with hardware recently launched to the market through any GNU/Linux distribution until the Developers had time to make the necessary updates."
      
      and that it'll start working with later versions of the driver.
      
      thanks again and have a great day!
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nd7pszmc Dec 11, 2018 8:29 PM
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Update, I've tried running the RX 590 with the ubuntu server live install usb and the same issue occurs (even with the display cable pluged into the iGPU port on the motherboard.) I unplugged the card to install ubuntu server 18.04.1 on the computer then installed amdgpu-pro 18.40 with the "--opencl=legacy" and "--headless" flags. I then plugged the card back in (display cable stayed attached to the motherboard) and the same issue occurs where the system won't boot. Also I noticed that the BIOS is very small when the display cable is plugged into the GPU which is strange behavior.
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Can't install amdgpu-pro 18.40 on ubuntu server 18.04.01

Can't get RX 590 to run on Ubuntu Desktop 18.04.1 with amd-gpu-pro 18.40

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