AnsweredAssumed Answered

Snow on second monitor when waking from sleep - RX 580

Question asked by austinandersen on Dec 1, 2018

Just bought new RX 580 from Asus. When computer goes to sleep my second monitor is snow screen and will not reconnect unless unplug cable and put back in. I have latest drivers and no help. I updated to beta driver and same issue. I have windows 10. I went into bios and disabled gpu sleep, no improvement. Disabled hybrid sleep in windows, no change.

I previously had gtx 750ti and had none of these issues. It cant be cable issue if it worked with gtx (dual link dvi to VGA). I think its driver but any options in windows I can try?

 

Hoenstly wanted to just run main monitor on 580 and second monitor off Intel Integrated but that wont work. I have tried everythign and it will not recognize second monitor unless I have it in the 580.

 

Intel® Driver & Support Assistant

Detailed Report

Last scan: 11/30/2018 12:21 PM

 

Computer

ASRock B85M-ITX

System Manufacturer To Be Filled By O.E.M.

System Model To Be Filled By O.E.M.

System Type Desktop

Motherboard Manufacturer ASRock

Motherboard Product B85M-ITX

BIOS Version P2.50

SMBIOS Version 2.7

Secure Boot Off

Operating System

Microsoft Windows 10 Pro (64-bit)

Version 1709

OS Build 10.0.16299

Build Branch rs3_release

Locale English (United States)

Windows Directory C:\Windows

System Directory C:\Windows\system32

.NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.02556

Default Internet Browser Internet Explorer 11.785.16299.0

Installed Internet Browsers Google Chrome, Internet Explorer 11.785.16299.0

Processor

Intel® Core™ i5-4430 CPU @ 3.00GHz

Manufacturer GenuineIntel

Description Intel64 Family 6 Model 60 Stepping 3

Architecture x64

# of Cores 4

# of Threads 4

Current Clock Speed 3001 MHz

Current Voltage 1.8

Level 2 Cache 1024 Kb

Level 3 Cache 6144 Kb

Processor Id BFEBFBFF000306C3

Revision 15363

Availability Running at full power

Graphics

Radeon RX 580 Series

Adapter Compatibility Advanced Micro Devices, Inc.

Video Processor AMD Radeon Graphics Processor (0x67DF)

Resolution 2560 x 1080

Bits Per Pixel 32

Number of Colors 4294967296

Refresh Rate - Current 60 Hz

Refresh Rate - Maximum 75 Hz

Refresh Rate - Minimum 29 Hz

Driver Provider Advanced Micro Devices, Inc.

Driver Version 25.20.14011.9004

Driver Date 11/22/2018

Adapter DAC Type Internal DAC(400MHz)

Adapter RAM 4.00 GB

Availability Running at full power

Status This device is working properly.

Location PCI bus 1, device 0, function 0

Device Id PCI\VEN_1002&DEV_67DF&SUBSYS_05211043&REV_E7\4&63638AD&0&0008

Audio

High Definition Audio Device

Driver Provider Microsoft

Driver Version 10.0.16299.251

Driver Date 2/21/2018

Device Id HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1849C892&REV_1003\4&2C821A3&0&0001

AMD High Definition Audio Device

Driver Provider Advanced Micro Devices

Driver Version 10.0.1.7

Driver Date 3/30/2018

Device Id HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007\5&184D8B52&0&0001

Networking and I/O

Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30)

Manufacturer Qualcomm Atheros

Availability Running at full power

Status This device is working properly.

Installed True

MAC Address D0:50:99:06:3C:3B

Service Name L1C

Driver Provider Microsoft

Driver Version 2.1.0.16

Driver Date 4/1/2013

Device Id PCI\VEN_1969&DEV_10A1&SUBSYS_10A11849&REV_10\4&36135B44&0&00E2

Revision 10

Realtek USB GbE Family Controller

Manufacturer Realtek

Availability Running at full power

Status This device is working properly.

Installed True

MAC Address A0:CE:C8:D 0:71:C7

Service Name rtux64w10

Driver Provider Microsoft

Driver Version 10.5.919.2015

Driver Date 9/19/2015

Device Id USB\VID_0BDA&PID_8153\000001

Memory

8 GB

Physical Memory - Total 8 GB

Physical Memory - Available 3.11 GB

Virtual Memory - Total 13.97 GB

Virtual Memory - Available 6.44 GB

Page File C:\pagefile.sys

Page File Space 6.00 GB

Storage

ST31500341AS

Capacity 1397.26 GB

Firmware Version CC1H

Serial Number 9VS45EB6

Partitions 1

Driver Provider Microsoft

Driver Version 10.0.16299.371

Driver Date 6/21/2006

Device Id SCSI\DISK&VEN_&PROD_ST31500341AS\4&31B67FD&0&000000

D:

File System NTFS

Compressed False

Capacity 1397.14 GB

Free Space 833.21 GB

SPCC Solid State Disk

Capacity 447.13 GB

Firmware Version Q1115A0

Serial Number AA000000000000000473

Partitions 3

Driver Provider Microsoft

Driver Version 10.0.16299.371

Driver Date 6/21/2006

Device Id SCSI\DISK&VEN_SPCC&PROD_SOLID_STATE_DISK\4&31B67FD&0&030000

C:

File System NTFS

Compressed False

Capacity 446.53 GB

Free Space 344.12 GB

Outcomes