0 Replies Latest reply on Dec 1, 2018 9:46 PM by austinandersen

    Snow on second monitor when waking from sleep - RX 580

    austinandersen

      Just bought new RX 580 from Asus. When computer goes to sleep my second monitor is snow screen and will not reconnect unless unplug cable and put back in. I have latest drivers and no help. I updated to beta driver and same issue. I have windows 10. I went into bios and disabled gpu sleep, no improvement. Disabled hybrid sleep in windows, no change.

      I previously had gtx 750ti and had none of these issues. It cant be cable issue if it worked with gtx (dual link dvi to VGA). I think its driver but any options in windows I can try?

       

      Hoenstly wanted to just run main monitor on 580 and second monitor off Intel Integrated but that wont work. I have tried everythign and it will not recognize second monitor unless I have it in the 580.

       

      Intel® Driver & Support Assistant

      Detailed Report

      Last scan: 11/30/2018 12:21 PM

       

      Computer

      ASRock B85M-ITX

      System Manufacturer To Be Filled By O.E.M.

      System Model To Be Filled By O.E.M.

      System Type Desktop

      Motherboard Manufacturer ASRock

      Motherboard Product B85M-ITX

      BIOS Version P2.50

      SMBIOS Version 2.7

      Secure Boot Off

      Operating System

      Microsoft Windows 10 Pro (64-bit)

      Version 1709

      OS Build 10.0.16299

      Build Branch rs3_release

      Locale English (United States)

      Windows Directory C:\Windows

      System Directory C:\Windows\system32

      .NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.02556

      Default Internet Browser Internet Explorer 11.785.16299.0

      Installed Internet Browsers Google Chrome, Internet Explorer 11.785.16299.0

      Processor

      Intel® Core™ i5-4430 CPU @ 3.00GHz

      Manufacturer GenuineIntel

      Description Intel64 Family 6 Model 60 Stepping 3

      Architecture x64

      # of Cores 4

      # of Threads 4

      Current Clock Speed 3001 MHz

      Current Voltage 1.8

      Level 2 Cache 1024 Kb

      Level 3 Cache 6144 Kb

      Processor Id BFEBFBFF000306C3

      Revision 15363

      Availability Running at full power

      Graphics

      Radeon RX 580 Series

      Adapter Compatibility Advanced Micro Devices, Inc.

      Video Processor AMD Radeon Graphics Processor (0x67DF)

      Resolution 2560 x 1080

      Bits Per Pixel 32

      Number of Colors 4294967296

      Refresh Rate - Current 60 Hz

      Refresh Rate - Maximum 75 Hz

      Refresh Rate - Minimum 29 Hz

      Driver Provider Advanced Micro Devices, Inc.

      Driver Version 25.20.14011.9004

      Driver Date 11/22/2018

      Adapter DAC Type Internal DAC(400MHz)

      Adapter RAM 4.00 GB

      Availability Running at full power

      Status This device is working properly.

      Location PCI bus 1, device 0, function 0

      Device Id PCI\VEN_1002&DEV_67DF&SUBSYS_05211043&REV_E7\4&63638AD&0&0008

      Audio

      High Definition Audio Device

      Driver Provider Microsoft

      Driver Version 10.0.16299.251

      Driver Date 2/21/2018

      Device Id HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1849C892&REV_1003\4&2C821A3&0&0001

      AMD High Definition Audio Device

      Driver Provider Advanced Micro Devices

      Driver Version 10.0.1.7

      Driver Date 3/30/2018

      Device Id HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007\5&184D8B52&0&0001

      Networking and I/O

      Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30)

      Manufacturer Qualcomm Atheros

      Availability Running at full power

      Status This device is working properly.

      Installed True

      MAC Address D0:50:99:06:3C:3B

      Service Name L1C

      Driver Provider Microsoft

      Driver Version 2.1.0.16

      Driver Date 4/1/2013

      Device Id PCI\VEN_1969&DEV_10A1&SUBSYS_10A11849&REV_10\4&36135B44&0&00E2

      Revision 10

      Realtek USB GbE Family Controller

      Manufacturer Realtek

      Availability Running at full power

      Status This device is working properly.

      Installed True

      MAC Address A0:CE:C8:D 0:71:C7

      Service Name rtux64w10

      Driver Provider Microsoft

      Driver Version 10.5.919.2015

      Driver Date 9/19/2015

      Device Id USB\VID_0BDA&PID_8153\000001

      Memory

      8 GB

      Physical Memory - Total 8 GB

      Physical Memory - Available 3.11 GB

      Virtual Memory - Total 13.97 GB

      Virtual Memory - Available 6.44 GB

      Page File C:\pagefile.sys

      Page File Space 6.00 GB

      Storage

      ST31500341AS

      Capacity 1397.26 GB

      Firmware Version CC1H

      Serial Number 9VS45EB6

      Partitions 1

      Driver Provider Microsoft

      Driver Version 10.0.16299.371

      Driver Date 6/21/2006

      Device Id SCSI\DISK&VEN_&PROD_ST31500341AS\4&31B67FD&0&000000

      D:

      File System NTFS

      Compressed False

      Capacity 1397.14 GB

      Free Space 833.21 GB

      SPCC Solid State Disk

      Capacity 447.13 GB

      Firmware Version Q1115A0

      Serial Number AA000000000000000473

      Partitions 3

      Driver Provider Microsoft

      Driver Version 10.0.16299.371

      Driver Date 6/21/2006

      Device Id SCSI\DISK&VEN_SPCC&PROD_SOLID_STATE_DISK\4&31B67FD&0&030000

      C:

      File System NTFS

      Compressed False

      Capacity 446.53 GB

      Free Space 344.12 GB